Eric Kirsch Email & Phone Number

Columbus, OH, US

Columbus, OH, US

Columbus, OH, US

Madison, WI, US

Columbus, OH, US

Lewis Center, OH, US

Cincinnati, Ohio, US

Spring, US

Branch Field Services - Triton ATM and TDM or NMD Dispenser repair - PC Re-imaging and repair - Cisco switch replacement - UPS Replacement - Cisco Telephony Repair - Branch Capture scanner repair/replacement

Columbus, Ohio, US

Glen Allen, VA, US

IT Contractor

Columbus, Ohio, US

US

Columbus, OH, US

 Deployed and Managed Mobile Iron MDM for Smart Phones Managed the Move Add Change Delete process for Avaya PBX and Cisco Call Manager Provided management and support of Right Fax including new user setup and account management Worked on the Active Directories Upgrade project.  Worked closely with Wireless systems employees to resolve major issues..

Columbus, OH, US

• Supported 5000+ BlackBerry device’s within the environment.
• Migrated 3000+ users from older devices to the Blackberry Bold.
• Provided technical support for custom Java based applications (Crew Comm) within the environment.
• Negotiated contract with recycling company to provide a cost savings on the BlackBerry deployment project.
• Worked closely with major carriers technical support staff to resolve major issues.
• Provisioned new and existing wireless accounts.

Dublin, OH, US

• Contractor
• Managed Blackberry Enterprise Servers and Users.
• Migrated 1000+ users from 3.6 server to 4.1
• Provided technical support for Outlook and Outlook Web Access.
• Worked on the Active Directories Upgrade project.
• Worked closely with Wireless systems employees to resolve major issues.

Glen Allen, VA, US

Contractor for Apex Systems Current assignment: Cardinal Health

Utrecht, Utrecht, NL

• Provided on-site support for the City of Circleville, Circleville Police Dept. and Circleville Fire Dept.
• Provided implementation and support of various technologies including wireless (802.11g and EV-DO), Terminal Services,
• Exchange, BES, and various point to point networking.
• Designed and implemented network infrastructure wired and wireless.
• Provided technical support for multiple beta applications.
• Supported Cisco Unity VoIP system including all hardware and users.

New York, NY, US

• Provided technical support for multiple hardware related issues.
• Blackberry Subject Matter Expert for SSACO RDS 2nd Shift.
• Provided Remote Access users technical assistance with Cisco VPN and JPMC Remote.
• Provided Novell support for users and peers.

Wilmington, Delaware, US

• Contractor
• Provided technical support for Lotus Notes.
• Assisted users in password resets and software support.
• Provided remote assistance for XP users to resolve technical issues.
• Short term contract to facilitate transfer of help desk services to an outsourcing company.

Dublin, OH, US

• Contractor
• Provided technical support for Outlook and Outlook Web Access.
• Assisted users in password resets and software support.
• Provided Remote Access users technical assistance with Cisco VPN and Pal software.
• Worked closely with Data Center employees to resolve major issues

• Coordinated 20+ employee's for job completion as well as sales staff.
• Creation of sales reports and marketing reports for weekly meetings.
• Other responsibilities included: Payroll, Customer relations, and scheduling for Employee's as well as customers.
• Also provided on-site support for client/server applications.

US

• Provided technical support of web site and e-mail systems including
• Outlook and Lotus Notes.
• Provided support in Microsoft Front Page, Trellix, and Net Objects
• Fusion web design tools.
• Provided customer assistance in various technical aspects.
• Responsible for technical write-up's in HTML format for the support desk.

• Completed customer orders on new build systems
• Serviced customers PC's in a timely manner
• Trained new employees in PC Service and Sales.