-Assist external/internal users of the client's technical products or services; identify, investigate, research, and provide resolution to user problems.-Troubleshooting basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated products.-Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed.-Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.-Ensure services delivered to our customers meets contractual key performance indicator.-Greet customers in a courteous, friendly, and professional manner.-Listen attentively to customers' needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.-Clarify customer requirements; probe for understanding.-Prepare complete and accurate work including appropriately notating accounts as required.-Participate in activities designed to improve customer satisfaction and business performance.-Log all incoming calls and accurately complete case notes in the call tracking database.

-Answering customers' inquiries on the phone.-Welcoming customers and discussing their needs.-Maintaining records by keeping track of problems and corrective actions.-Dispatching technicians for their daily jobs.-Maintain all the records for outstanding payments and received payments.

-Carried out day-to-day duties accurately and efficiently and effectively.-Helping customers and introducing them to new schemes and offers.-Maintain a clean, customer-friendly environment in the store.-Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.-Reviewed sales and gross profit reports determining options for increasing market growth.-Performed testing of audit areas for fixed assets and accounts payable.-Preparing weekly schedules and payroll for employees.-Forecast, order, and stock merchandise.

-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.-Respond to customer requests for products, services, and company information.-Stock and organize merchandise.-Checked identification for proof of age for alcohol and tobacco sales.-Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.-Supervised daily bookkeeping operations with attention to accounts receivable, and accounts payable.