(Promoted from Inside Sales Team.)Key Responsibilities: Sales/Marketing Generates profitable new business through prospecting and enquiry handling within the local market in order to exceed set targets Drive and maximize service revenue through up-selling of variable services to new and existing customers. Conduct tours, with a goal of converting prospects into customers by effectively listening and selling the entire product range. Prospecting to generate… Show more (Promoted from Inside Sales Team.)Key Responsibilities: Sales/Marketing Generates profitable new business through prospecting and enquiry handling within the local market in order to exceed set targets Drive and maximize service revenue through up-selling of variable services to new and existing customers. Conduct tours, with a goal of converting prospects into customers by effectively listening and selling the entire product range. Prospecting to generate leads through local companies, partnerships and brokers. Effectively manages leads and continuously updates CRM throughout the sales process to close of deal. Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers. Operations/Financial Management Accountability for Centre profitability, Centre performance and the Centre’s success through P&L management Drives revenue for Regus by effectively and consistently maximizing all service revenue. Effectively manage the renewal process working to retain every customer at a profitable margin. Maximises occupancy and profitability of the centre by proactively managing customers expansion requirements. Regularly participate in the monthly centre business review process, account for profit and loss and drive agreed actions to enhance centre performance Regularly review centre costs and reduce outgoings where reductions can be identified Customer Service With a focus on meeting Customer satisfaction and retention metrics, maintain and develop existing customer relationships Ensures the centre team is delivering exceptional customer service and customer’s needs are handled effectively and efficiently. Provide direction to centre team to ensure there is a clear focus on delivering a 90+% customer satisfaction rating Ensures front of house, housekeeping, health & safety, visual and brand company standards are delivered and maintained representative of a 5-star business. Show less

- Assist domestic and international travel agents during their hotel booking process when using Gateway software and solving the issues they might have before, during or after their booking.- Liaise with European headquarters on hotel bookings.- Advise and inform our customers on our travel solutions via telephone, live chat, and Email.- Update and safeguard our customer- and other content databases.- Conduct the necessary administration on data and customers.

Assistant Front Office Manager:- Nov 2010 - Dec 2011Responsibilities:- Assist in the day-to-day operation of the hotel front office.- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.- Assign, coordinate, and supervise work activities of Front Desk Agents.- Ensure work is completed to include, shift closings, room deposits, refunds and… Show more Assistant Front Office Manager:- Nov 2010 - Dec 2011Responsibilities:- Assist in the day-to-day operation of the hotel front office.- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.- Assign, coordinate, and supervise work activities of Front Desk Agents.- Ensure work is completed to include, shift closings, room deposits, refunds and rebates.- Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures.- Prepare and conduct Front Desk meetings and resolve issues.- Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.- Provide information and direction to staff to achieve 100% occupancy.- Review and resolve dispute accounts and Housekeeping discrepancies.- Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift.Reservation Supervisor:- May 2006 - Nov 2010Responsibilities:- To assist reservation manager in increasing the Hotel’s profitability.- To supervise staff within the section.- To assist guest and ensure their stays at Novotel Bangkok Bangna are comfortable and an experience to remember.- Contribute to overall operation efficiency by performing relevant duties as assigned.- Establish good public relations with all guests- Provide guests with the most accurate and up to date information at all times. Show less