Accountable and responsible to define and update product maintenance strategy information in planning module system as well as access and monitor maintenance service due and backlog pending list database to ensure maintenance strategy available and setup properly in system to run maintenance planning and scheduling well

Accountable and responsible to receive, inquire and gather information required from customers’ calls as well as log, validate and update issues, customer and product information into the system to ensure the customer issues are handle properly and the data gathered are valid and reliable for further analysis

Accountable and responsible to provide advice based on information gathered during consultative session, as well as check and provide parts availability information, dig reason and offer service capability to customer who buy parts only to ensure customer experience is well provided and fixed price, SLA and scope of work is accepted and approved by customers

Responsible to receive customer calls or complaint, validate and update customer and product information to ensure all issues are handled properly and the data are valid and reliable for further analysis

Accountable and responsible to validate data, manage Work Order, and input transaction, including correct parameters as well as system administration issues (troubleshooting) and to ensure Work Order is being controlled effectivelyLead / manage +/- 30 Technicians, Familiar to General Overhaul Machine, Engine, Marine Engine, Drive Train, Pump and Components,CAT 777, 740B, 320D/2, etc CAT 3516 / 12, 3400, 3300 Series Engine, CAT C-Series Engine (C6.4, C9, C15, C32, etc)

Responsible to validate the technician skill is competent to their skill list at Technician Development Program.Perform coaching the specific skill at Technician Development Program.

As Senior Caterpillar Qualified TechnicianResponsible to perform event by performing technician presentation at customer location, updating event progress status, escalating unsolved technical issues to Technical Communicator, performing and completing event on time, re-performing visual inspection, generating backlog for defect, proactively conducting presentation to customer on reporting the repair outcome and technical update for further recommendation, and notifying when the job doneResponsible to support customer both Workshop and Field Service Work, 24/7 hours on call.Recondition CAT major components, Allison Transmission, Clark & EJC, EIMCO Transmission and carry out Dynamometer Test.Recondition Rotating Equipment, Such as hydraulic pump & motor.Perform Repair & Recondition Western Star Truck components, Engine, Transmission, Transfer Gear, Differential, Brake System, Electrical troubleshooting & repair.Perform Troubleshooting and Repair Marine Engine.