1.Hardware and Software Support: Provide support for both hardware and software issues related to desktop computers and peripherals. This includes troubleshooting problems, repairing or replacing hardware components, and resolving software conflicts or errors.2. Deployment and Configuration: Responsible for deploying new desktop computers and configuring them according to organizational standards and user requirements. This involves installing operating systems, software applications, and… Show more 1.Hardware and Software Support: Provide support for both hardware and software issues related to desktop computers and peripherals. This includes troubleshooting problems, repairing or replacing hardware components, and resolving software conflicts or errors.2. Deployment and Configuration: Responsible for deploying new desktop computers and configuring them according to organizational standards and user requirements. This involves installing operating systems, software applications, and configuring network settings.3. Security Management: Ensuring the security of desktop systems by implementing security measures such as antivirus software, firewalls, and encryption. They may also be involved in enforcing security policies and procedures. 4.Patch Management: Ensuring that desktop systems are kept up-to-date with the latest security patches and software updates. This involves monitoring for new patches, testing them in a controlled environment, and deploying them to desktop systems. User Support and Training: Support to end-users, helping them troubleshoot problems and providing guidance on how to use software applications effectively. They may also conduct training sessions to help users become more proficient with desktop technology. Performance Monitoring and Optimization:Monitor the performance of desktop systems and identify areas for improvement. This may involve optimizing system settings, upgrading hardware components, or implementing performance tuning techniques. Backup and Disaster Recovery: Responsible for implementing backup and disaster recovery solutions for desktop systems to ensure that critical data is protected and can be restored in the event of a system failure or data loss. Show less

• Maintain Service to Desktop Computers and laptops for end user support, manage incidents and problems.• Develop technical specifications needed to facilitate procurement of ICT equipment & services.• Maintain a preventative maintenance schedule for all ICT equipment and resources at the Data centre and remote sites.• Office 365 management e.g Microsoft mail server, Microsoft teams, Microsoft Planner.• Manage and update the companies Sophos firewall e.g manage Bandwidth, Block… Show more • Maintain Service to Desktop Computers and laptops for end user support, manage incidents and problems.• Develop technical specifications needed to facilitate procurement of ICT equipment & services.• Maintain a preventative maintenance schedule for all ICT equipment and resources at the Data centre and remote sites.• Office 365 management e.g Microsoft mail server, Microsoft teams, Microsoft Planner.• Manage and update the companies Sophos firewall e.g manage Bandwidth, Block sites• Install/configure/maintain/troubleshoot windows and Mac operating system infrastructure and multiple pieces of LAN equipment and security devices spanning multiple locations.• Monitor the companies dedicated internet data Links and liaised with service provider (AFRICELL) to ensure uninterrupted services• Maintain and Support more than 3 Servers on the company’s Network.• Maintain and configure the companies intercom systems. Show less

• Maintain Service to Desktop Computers and laptops for end user support, manage incidents & problems• Develop technical specifications needed to facilitate procurement of ICT equipment & services• Maintain a preventative maintenance schedule for all ICT equipment and resources at the Data centre and remote sites• Train New staff users on basic computer use • Carry out upgrade of Servers at the Data Centre, remote sites and end user PCs• Manage and update the companies… Show more • Maintain Service to Desktop Computers and laptops for end user support, manage incidents & problems• Develop technical specifications needed to facilitate procurement of ICT equipment & services• Maintain a preventative maintenance schedule for all ICT equipment and resources at the Data centre and remote sites• Train New staff users on basic computer use • Carry out upgrade of Servers at the Data Centre, remote sites and end user PCs• Manage and update the companies firewall and cisco routers• Install/configure/maintain/troubleshoot a Microsoft server infrastructure consisting of mixed 2003/2008 servers; and multiple pieces of LAN equipment and security devices spanning multiple locations• Monitor the companies dedicated data Links and liaised with service provider (AFRICELL) to ensure uninterrupted services• Maintain and Support more than 3 Servers on the company’s Network Show less