- Manage L1 & L2 Support Team, using Zoho Desk ticketing system- Participate on PCI-DSS & ISO 27001 Certification Process- Providing customers with Managed Support & Managed Services

· Management of Biznet Gio Infrastructure & Network, ensuring SLA of 99%· Management of L1 & L2 Support for customer support· Management of products operation, also the design & development of internal support application· Plan and make changes on the system and procedures to comply with PCI-DSS & ISO 27001· Management of managed services/support resources· Liason with Architecture & Planning Division, Product & Engineering and also with Sales Division to bridge the product development

- Plan, budget and execute ecommerce platform with its supporting systems such as ERP, WMS and logistics services- Lead a development team specializing on Magento Enterprise Edition & Magento Community Edition, also developing and maintaining backend system to support other B2B such as Indosat and B2C marketplaces (Lazada, Elevenia, etc).- Design & deploy the ecommerce infrastructure platform including load balancing servers using nginx & keepalived, clustered cache & session in memory database using Redis, and master-slave database using MariaDB.

- Main task are Project Research & Development, System Integration & Support with 7 team member- Design, develop & implement enhanced INA TEWS, Indonesia Tsunami Early Warning System, using high powered analog & digital siren controlled remotely using GSM & satellite communication to warn about tsunami and also function as a PA, located throughout 50+ locations in Indonesia. Enhancement includes foolproof design, replacing underpowered & expensive microcontroller to a much powerful off-the-shelf mini PC, and improving reliability- Design, develop & implement DVB Dissemination System, broadcasting earthquake & climate information throughout Indonesia using one way Digital Video Broadcast.- Develop & implement Digital Signage using one way broadcasting (DVB) used on BPD Sumut.- Develop & implement AIS Satellite & Terrestrial Monitoring System used to monitor Indonesia Maritime Sovereignty at Bakorkamla- Develop & implement VMS (Vessel Monitoring System) Online, tracking fishing ships registered at KKP using satellite to transmit their position and track log- Develop & implement VMS Offline, tracking fishing ships registered at KKP using terrestrial GSM network to transmit their position & track log

- Managing Support for Garuda Billing System - Managing new system developments for PSN Strategic Business Units- Developed IT development staff skill to replace DANET's mediation device support, saving 60.000 euro consultancy fees per annum

- Managed IT infrastructure for day to day operations - Procured servers and hardwares to support IT infrastructure - Applied IT Security Policy for the company- Designed mini server blackbox for BINA internet cafe used throughout Java Island.- In charge of IT organization budgeting

- Created Rating Modules for Billing System using Oracle Designer - Created HRN (Hidden Refill Number) Generator for Refill Voucher - Created Web Parser to extract data from Telkom Web Billing Report