Developed and deployed cloud-based solutions for: - Assisting business owners start and expand business operations fueling growth and maximizing their investments - Supporting a digital identification system used for KYC & SPII verification & protection - Establishing a money transfer system for facilitating small loans - Integrating bank debit and investment platforms

Driving force behind enterprise-wide initiative to resolve poor customer experiences in retail and call center locations - Organized and directed enterprise-wide problem resolution meetings with various IT teams - Prepared and distributed incident reports for executive management - Developed a customized problem identification and resolution platform - Formed 28-person network performance team consisting of various IT support teams and applications developers - Instigated a comprehensive network performance review that resulted in: - standardized router/switch configurations and - pinpointing & resolving Wireless Network performance issues in retail and call center locations - generation of detailed reports identifying adverse end user behaviors and rouge devices - Analyzed network data to better understand how end user behaviors adversely affected mission critical applications - Recommended policy and procedural changes that rectified network latency and applications performance issues

Led network services team responsible for data center operations in Tier 1 data center located in Orangeburg NY - Received recognition award for contributions to PCI implementation in data center - Prepared and distributed incident reports for executive management - Organized and directed collaborative team meetings for East AS IT service providers - Handled incident management for East AS network services ensuring swift resolution to network issues and events for all RHQs, call centers and retail locations in the region - Managed moves, adds and changes for data center, RHQs, call centers and retail locations in East AS region - Spearheaded collaborative IT efforts of various teams responsible for developing and supporting network services, end user applications and payment systems