• CRM• VoIP• Zoom (creating meetings + webinars, supporting lecturers)• Slack• Asana• Video editing• LMS system• Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users• Update tickets with accurate and timely records of work performed, and resolution detail• Perform additional tasks (end user/infra-related) when required• Full support for five projects(CRM + VoIP) in Laba as Tech Admin• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.• Worked with customers to understand their needs and provide excellent service.• Monitored systems in operation and quickly troubleshot errors.

• CRM systems• Cashier• User support through Zendesk• Jira• Sql queries, migrator.• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.• Updated and maintained current customer support database.• Tested functional compliance of company products.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Performed root cause analysis of reported issues to enact corrections.

• Control of equipment (computers, printers, telephones). Elimination of problems with the server. Minor repairs of computers and laptops.• TCP / IP• Linux• macOSWindows Operating systems• Clients: Windows7, Windows 10, Windows XP• Servers: Windows 2000, Windows 2003, Windows 2008• Knowledge of Active Directory, Exchange 2003/2007• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio• Created patches and solutions to fix bugs in existing applications.• Monitoring the operation of equipment (computers, printers, phones). Elimination of problems with the server. Minor repair of computers and laptops.• Managed onboarding and offboarding of employees.