-Answers customer inquiries on product features and availability, order processing, and general questions, with an in-depth knowledge of the company and its products.-Provides high level customer service by finding solutions to customer inquiries and issues, while maintaining a positive and professional attitude.-Helps users navigate the DIY SaaS software as well as identifying potential customers for in-house managed services.-Identifies customers’ unique needs and pointed them to the appropriate product or service solution.-Troubleshot customer technical issues and documented bug reports for the development team.-Keeps the pulse of the extensive user base, gauged customer feedback, and coordinated with the product and marketing team to communicate findings.

-Online Reputation Management: Successfully managed the online reputation for 200+ accounts through the SaaS reviews program, resulting in improved customer satisfaction and increased customer loyalty.-Customer Support: Provided high-level customer support for various clients, addressing customer inquiries and resolving any issues in a timely manner leading to a 10% increase in customer satisfaction.-Quality Control: Managed quality control tasks to ensure the functionality of the platform’s interface. Made sure that each task was completed accurately and on time. Developed and implemented processes to ensure efficient and accurate quality control.-Team Management: Developed and implemented strategies to motivate and engage team members. Assisted in the hiring process and trained new team members on customer service policies. Monitored team performance and provided feedback and guidance to ensure successful delivery of customer service.-Qualitative Results: Achieved a 10% increase in customer reviews in just two months, resulting in a 30% increase in overall customer satisfaction.-Content Creation: Created and implemented special content on clients’ websites to help improve their Google ranking, including optimizing titles, meta descriptions, and other SEO factors.-Auditing: Performed audits on website content to identify and resolve issues with SEO factors that were hindering rankings and boosted website performance by 50%.-Analytics: Analyzed website performance metrics and data to identify areas for improvement and devise new strategies for boosting website ranking.

-Social Media Accounts: Managed multiple social media accounts (Twitter, Facebook, LinkedIn, etc.) to increase engagement, build relationships, and attract new customers through paid campaigns leading to a 25% increase.-Content Creation: Developed unique content for websites that was optimized for keywords and search engine optimization (SEO) to increase organic search traffic by 40%.-Customer Support: Provided prompt, personalized customer service to ensure customer satisfaction and foster long-term relationships.-Results: Increased customer retention by 20% and sales revenue by 35%.-Strategy and Reporting: Created monthly strategies and reports which include campaign achievements, social media metrics, website analytics among other notable highlights for the client.-Analytics and Tools: Used tools such as Google Analytics and Screaming Frog to perform SEO analysis and monitor web analytics.-Copywriting and Editing: Created and edited copy for blogs, websites and marketing materials.-SEO Optimization: Improved traffic on clients’ websites through the use of titles, meta descriptions, backlinks and targeted keywords; boosted site ranking as a result by 30%.-Site Auditing: Performed site audits to ensure the clients’ WordPress websites are optimized: compresses images, checks backlinks, makes sure content is sufficient, adds a social compliment, etc.