Ekram Ullah Email & Phone Number

Providing software technical support to all technical issues related to Swiftpage Software . Having 5 years of experience in Technical supportProducts.• Researching and developing new resolutions for issues. And publishing them in theknowledgebase.• Receive escalations and complaints through phone/tool from the Level 1 analysts and managethrough to resolution/satisfaction of the customer.• Providing technical support to the analyst and helping them in arriving resolutions in a quickerway on chat.• Handle and setup web configuration for Swiftpage application• Troubleshooting on IIS, telnet, ping and port forwarding for sharing, Sync and web related issues• Adding exceptions to Windows Firewalls, Norton, MacAfee, Kaspersky, Microsoft securityessentials etc.• Outlook configuration and email setup• Troubleshooting on SQL, .Net and computer environment issue• Create batch files for computer environment issue• Customize Reports and Word Templates• Raising tickets for Hosted teamTools Used• Sales Logix, Atlas and Time Trade for monitoring tickets• LiveOps and Avaya phones• WebEx for remote access• SQL management Studio• Smart Leap to remove or install SQL• .Net clean up utility• Windows clean up utility and other Microsoft utilities.