🔹 Performed physical installation of network infrastructure, including running cables, working with crossboxes, mounting NIDs, and installing RJ45/Fiber outlets to set up reliable connections in customer residencies. 🔹On-site troubleshooting and diagnostics to identify and resolve connectivity and service-related issues.🔹Assisting customers in resolving general technology issues, extending support beyond AT&T services, to improve overall customer satisfaction and tech knowledge.🔹Utilizing test and measurement equipment to assess signal quality and troubleshoot network issues.🔹Maintaining a flawless customer service record, ranking in the top 25% in Milwaukee.🔹Educating customers on equipment usage, service features, and self-help tools to enhance their overall experience.🔹Continuously improving technical skills and knowledge through training and development opportunities.