• Account reconciliations and resolution of issues in coordination with internal and external parties.• Managing, monitoring and pursuing collections of unpaid premium receivables.• Collections through statement generation, reminders and follow-up with various departments• Investigating and resolving disputed items and allocate balances as required in Genius XL Web UI.• Maintaining and building new relationships with the network partners for Latin American Region.• Point of contact for Latin American Region. Also, handling multiple queries received on help desk, dealing with multipleactivities such as payment processing, collection of funds, policy bookings etc.• Publishing various internal and external reports. Leading the client calls for Latin American region.• Participating in Virtual Visits/Monthly calls with the Network Partners and other stakeholders.• Collaborating with the claims and policy management teams in order to resolve the open items.• Working and coordinating with the automation team on an automation project in order to get allocations automated.

Computed and created purchase orders in Oracle Netsuite for various countries.Verified purchase requisitions and expedited client orders. Built relationships with Suppliers. Evaluated and negotiated contracts with the selected supplier for pricing and payment terms.Prepared Quotations, received bids, and evaluated quotes for procuring material services as per purchase requests. Shared quotations with clients for suggestion or input and ensured closure of Purchase orders.Maintained consistent communication with stores and suppliers to track orders and validate price revisions on purchase orders.Generated reports detailing Volume trends and Pricing across different vendors and clients using internal dashboards and MS Excel.Worked on desktop procedures for client and internal processing using MS Word.Trained new joiners on Ticket Processing, Supplier Enablement and on various reports. Also, completed "Train the Trainer" program in order to become a certified trainer.Resolved client queries received on helpdesk.