Ekta S Email and Phone Number

Key responsibilities: of PMO role Worked closely with the client's project team to establish and manage the PMO for Communication & Media Industry .Implementing governance frameworks, reporting structures, and stakeholder management processes.Coordinated with internal and external teams to identify and mitigate project risks and issues, and facilitated the resolution of conflicts and escalations as needed.Prepare reports on the above information and communicate the insights of these reports to the Leads.Consult with the management team to develop long-term commercial plans.Coordinated with internal and external teams, including leads & consultants, to identify and mitigate project risks and issues, and facilitated the resolution of conflicts and escalations as needed.

Transaction Process Analyst. (Collection- Singapore Region & Disputes-Austria Region )From: Dec-15 till Present: Accenture Service Pvt Ltd.As a Transaction Analyst ; Leading Operations team for Austria region – part Transfer agency Managing small team . Team is managing Dispute queries , New Accounts, Stop Trade Files.• Act as first level of escalation on all process related issues. • Assist the Team Lead in day to day tasks. • Responsible in handling of escalated provider call & Emails. • Assist training and facilitate the product specific training for new agents as needed. • Coordinating with internal department (Cash application, account receivable, account payable, project accounting and credits to make sure issues, requests and queries are addressed and resolved in timely manner. • To validate and authorize all the transactional errors• Good knowledge of using SAP, R3 Manual Billing & Cash apps & FSCM applications.• To review and approved cases basis of established P&P –Polices & Procedures• To validate and authorize all the transactional errors• To drive the productivity improvement of team along with high quality score• Collection of payments from the customer so as to achieve the set targets. • Interact with the BU, follow up and follow through, managing collection on day to day activities. • Investigate payment arrears in the portfolio and code debtor appropriately • Process Collections transactions (collection activities, updating payment information, reporting, adjustments and write offs, credit and debit memos.• Archiving, records retention and audit support. Escalate payment issues from customers effectively and efficiently and on time.• Negotiating payment arrangements on past due accounts is the core of the collector’s job.• Follow up with Customers for Collecting outstanding amounts against invoices• Coding Ledger appropriately• Meeting Collection Targets monthly• Provide clear and up to date status of invoices to TL.

As an Quality Advisor which includes in monitoring technical calls & chats and customer queries and escalation management (US Telecom company) .• Interfacing the clients for understanding their requirement &suggested valuable solution.• Maintaining the technical issue, forwarding customer instructions to manager and make proper data to ensure the service quality norms to be maintained with minimum TAT.• Identifying wow calls, make sure that calls should be identified by the team and manager.• Identifying the errors on calls, report to team leader with proper documentation and make sure to maintain the SLA.• Established and maintained the monitoring methods of work, procedures and process.

Senior Executive in Claims Recovery Office (Subrogation) for US Client worked in the Demand Package Team and the Arbitration team or processing General Insurance Motor Vehicles claims. • Accountable for customer files, data with proper understanding of service level agreement (SLA).• Ensuring prompt resolution of customer queries via calls, emails& Chat.• Identifying the training needs across levels through mapping skills for team growth.