Ekta Singhal Email and Phone Number

Client interaction informing of overall execution deadlines andprocedures.Inform customer arrival of material and schedule of installation & assistduring installation.Prepare operational reports for improvement for all departments.Acting as a point of resolution for customers who have complaints andqueries.Provide feedback on product and process improvement to alldepartments.Improvement of NPS score.Manage relationships with channel partners by providing high level ofend to end support inclusive of account management support.Purchasing, Vendor management and Negotiation for material used inMarketing, Promotional and Customer Delight activities.Review quality of purchased productsMonitor stock levels and place orders as neededCoordinate with warehouse staff to ensure proper storage

• Handling queries of customer related to transactions.• Taking customer request related to updating of static data with KYC• Handling non cash transaction/AUTHORISATION• Handling cash transaction/ AUTHORISATION.• Generation of effective leads• Handling deliverables• Following all process and per bank’s ethics and policies• Issuance of Bank Guarantee• Remittance, LRS( Liberalized Remittance Scheme),World Travel Card.