Ekta Jha Email & Phone Number

I am a Team Lead - Claims at Plum, a leading provider of group health insurance and benefits. I leverage my expertise in operations and customer relationship management (CRM) to deliver impactful solutions that optimize efficiency, improve processes, and achieve measurable business outcomes. With a PGDM in Marketing and Sales Management from St. Xavier's College, and a Bachelor's degree in Accounting and Finance from The Bhawanipur Education Society College, I have a strong foundation in business and finance, as well as a certification in Product Management: Customer Development from LinkedIn.In my current role, I manage a team of associates and handle complex claims and escalations, ensuring customer satisfaction, retention, and loyalty. I have successfully implemented several initiatives to streamline workflows, reduce errors, and enhance quality, resulting in a 30% increase in productivity and a 15% reduction in costs. I thrive in fast-paced environments, adapting quickly to new challenges and leveraging innovative strategies to surpass objectives. A collaborative leader with exceptional communication skills, I excel in building and motivating high-performing teams to deliver exceptional results. I am committed to continuous learning, staying abreast of industry trends and emerging technologies to drive innovation and stay ahead of the curve. Let's connect and explore how I can contribute to your organization's growth and success.

Listed skills include Marketing, Management, Social Media Marketing, Customer Service, and 15 others.