Collaborated with sales and delivery teams to convert client requirements into actionable solutions, resulting in a ~10% increase in project efficiency.Enhanced network security by implementing and configuring Fortinet and SonicWall firewalls, improving threat detection and prevention.Deployed SentinelOne, Windows Defender for Business, ThreatLocker, and Avanan, increasing overall system security posture by ~42%.Provided guidance and training to junior team members, developed service standards, and delivered presentations and status reports to clients and prospects.

Automated maintenance for a network of over 300 devices, cutting downtime by 25% and boosting operational efficiency.Utilized NinjaRMM automation and scripting to streamline IT management tasks, reducing manual effort by 30%.Managed remote helpdesk tasks and configured Active Directory environments, ensuring seamless integration and security across multiple client domains.Collaborated with the sales team to develop customized service bundles, enhancing client value and boosting sales conversion rates by ~22%.

Conducted cybersecurity audits with Galactic Scan, enhancing data protection and ensuring compliance.Implemented SentinelOne and Avanan email security solutions, improving cybersecurity and user experience.Managed Microsoft Intune and Exchange for client optimization, improving device management efficiency.Developed and enforced security policies and best practices, increasing compliance with industry standards and reducing security incidents by ~32%

I shadowed senior team members during the migration to Azure, leveraging Azure Resource Manager templates and virtual networks to ensure a seamless transition with minimal downtime and enhanced business continuity for over 500 users.Hosted and managed the organization's WordPress site as an Azure Web App, utilizing containers for scalable deployment and custom domains for branding consistency. Implemented secure configurations to enhance performance and reliability.