- Managed uCMDB data integrity; collaborated with other operational teams to improve data quality- Managed database refresh exercises. Solicited feedback for improvement opportunities and implemented them; was commanded by the client for a successful project management.- Initiated and managed HP Asset Manager location data clean-up project. Reduced number of erroneous entries by 70%- Compiled and delivered daily report for an operational status meeting; ensured the quality and participated in improvement projects. Was instrumental in automating the creation of the report- Proactively assisted other teams with ad-hoc projects

- Assessed the impact of changes to the environment using automated and manualmethods, CMDB, what-if scneraiors and risk/impact analysis- Facilitated Change Advisory Board (CAB) meetings - Facilitated various workflow processes including CSC’s Daily Service Review (DSR)process- Produced ad-hoc reports for the Change Advisory Board (CAB) to include impactanalysis, what-if scenarios- Created and conducted a Change Management guideline training for the CSC operationsteams- Coordinated activities to help the requestors with compliance to the guidelines defined bythe Change/Release Manager- Created test scenarios for HP Service Manager 7 upgrade project. Assisted with testing and updating the change record.- Updated and audited Configuration Management Database (CMDB) on a weekly basis.- Collected information and tracked progress of expanding CMDB content leveraging HPUniversal CMDB (uCMDB)- Completed Service Management improvements: - Initiated and successfully managed HP Service Manager enhancement projects (e.g.,automating Post Implementation Review process, automating CAB checklist) - Coordinated touchpoints between IT Change/Release Management and IT ServiceCatalog Management to ensure the service catalog is kept up to date - Enabled reinforcement mechanisms for change documentation compliance.Decreased the average number of outstanding RFCs for the team from 6 to 2. - Suggested improvements to Change/Release management process and documentation - Provided assistance with worklofw of other ITIL processes such as IncidentManagement, Problem Management, and Risk Management - Substantially improved the completeness and currency of the Configuration Items inthe CMDB

- Analyzed staffing process workflow, suggested its reorganization and assisted withdeveloping appropriate forms of documentation.- Program Data Management: by improving data management workflow assured control,quality and delivery of program documentation; maintained Master Document List,provided guidance to the account staff.- Revised and documented onboarding process workflow, which significantly improved itseffectiveness and efficiency.- Performed technical writer and quality assurance documentation reviews for team’s technical projects.- Nominated for the CSC’s corporate level Presidential award in 2011.