Elad E. Email & Phone Number

Radware Apac / Hong Kong

Establish a deep understanding of our APAC customers business and technical needsCreate a “trusted technical advisor” relationship with our customer’s technologists and internal technical teams.Develop solution architecture framework to support outcome selling at a Carrier and Enterprise level.Help to provide vision, define system and application architecture, problem anticipation and problem solving ability across the landscape.Perform As-Is To-Be analysis, define and execute solution demos, and define and support the scope for Proof of Concepts or Pilot.Lead change across large platforms / functional areas using technology solutions.Provide deep SW / HW technical architecture expertise to ensure proper solution design.Provide SWAT coverage for key customer facing events, particularly C level discussions.Evangelize Radware technology platform in appropriate sales forums to drive demand and continued interest.Build link to provocative selling model to ensure architecture views are properly integrated.Interface with internal and external contributing organizations relative to technical requirements, directions, and problem resolution.Ability to prioritize and work under tight time constraints.Strong interpersonal and leadership skills.

Tel-Aviv Israel

The Professional Services Security Engineer serves as the lead technical resource, providing support to the Radware SEs, Technical Support, Marketing, the sales force, and R&D. The Professional Services Security Engineer has technical ownership of security proof of concept (POC) projects.

At&T Sk Gcsc / Kosice Slovakia

Tier 3 support for AT&T customers for all service lines across the globe. GT3 teams operate in the US, AP and EMEA on a Follow-the-Sun basis.Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex equipment, systems, and software. Responds to situations where first line and second line support could not resolve issues related to malfunctioning equipment or software. Reports design, reliability and maintenance problems to design engineering/software engineering teams. May be involved in customer installation and training. Provides support to users where the product is highly technical in nature.

At&T Uk Gcsc / Redditch United Kingdom

Management: Assess functional team Operational resource & workload, 24x7 ownership & accountability for all Network Faults recorded on Taskmaster, delegating a suitably skilled Operator to all tasks and providing timely updates to track problem progress. Responsible for 1st level escalations 24x7 handing off to A&E function for higher level escalation. Monitor and Manage 24x7 1st level escalation into Vendors, Technical Support & EMEA GCSC interfaces i.e CMC & NCR and co-ordinate all escalations to the on duty A&E team member. Provide the interface between the Shift team and EMEA GCSC Management to ensure all Management communication is cascaded to all Operators & representing Shift team's Operators needs and concerns to Management. Schedule Training & Education and customer knowledge shares for my team.Technical:Providing Tier2 support for the following AT&T Services EVPN / MDNS / GMIS / AVTS , supporting customers Lan and Wan infrastructures.Work and resolve Tier2 AOTS Tickets created through engagements from Tier1, troubleshooting network faults including slow response times, routing problems (RIP/BGP/OSPF/EIGRP/MPLS), misconfigurations, looptesting Wan circuits.Configuring, testing and resolving ISDN and other backups solutions (Multihoming/HSRP/GLBP/VRRP), troubleshooting network performances and Qos issues, configuring and troubleshooting VPNs.Advising Tier1 how to proceed with PD via other AT&T departments (ex: SNA/FW/Proxy services)

At&T Be Gcsc / Brussels Belgium

Providing Tier1 and Tier2 support for the following AT&T Services : EVPN / MDNS / GMIS / AVTS / Netgates and the AT&T Dialler. supporting customers Lan and Wan infrastructures, work and resolve Proactive AOTS Tickets created through SNMP pollers, troubleshooting network related problems including routing problems (RIP/BGP/OSPF/EIGRP/MPLS), misconfigurations, looptesting Wan circuits, testing&resolving ISDN and backups solutions (HSRP) for AT&T customers. Engaging other AT&T departments to assist in PD. Providing regular educations relating to correct PD for different AT&T services. Working as part of CMC : working directly with different PTTs throughout EMEA and progressing faults to resolution. Creation of networking procedures : PD guide relating to MGX services limited to correct usage/responsibility for CMC Techs, provided a course to entire CMC on that subject in the following environments : Frame-Relay, ATM, IMA Groups, DSL.As a Private Consultant providing security solutions to small and midsized companies including : Configuration of Cisco PIX 501 (PIXIOS 6.3) VPN Tunnel with split tunneling + management tunnel + maintenance. Internal mail server solution + effective mail filtering for spam and viruses. Wireless solutions including security. General network maintenance. Network Audits

Boulogne Billancourt, Paris, France

Providing Tier2 Support & Configuration for Cisco routers (7200 / 6500 + MSFC) + Cisco (6500 & 3500 family) and 3Com switches Network Management with the software Netview and Ciscoworks.Diagnosis and resolution of Network Faults (Layer 1/2/3 and 4)Network AuditsEnvironment : IGP - OSPF / VLAN (static & dynamic) / DHCP / DNS (internal and external) PIM, CGMP and IGMP. ATM, Frame Relay, Ethernet, Token Ring, Spanning Tree, CDP, CGMP, TCP/IP, HSRP, RIP

Israeli Network Operations Centre (Inoc) Tel- Aviv Israel

Network management with the software What'sUp GoldConfiguration and installation of Cisco 1600 routers (ISDN)Diagnosis and resolution of network faults (WAN Cisco routers) and services (Http, SMTP , POP and DNS )Interface with local PTT for progression of WAN network faultsNetwork training for the INOC technicians