I am an experienced technical communicator specializing in the cybersecurity and omnichannel industries. Proactive and self-motivated, with a strong focus on advancing corporate objectives and enhancing overall customer experience (CX).I am skilled in producing comprehensive guides and release notes in both English and Hebrew, updating API documentation (including JSON code presentation), and providing expert advice on microcopy issues. I collaborate effectively with product managers, team leaders, and QA teams, offering support and assistance as needed.