Customer relations leader with over 20 years of success maintaining seamless business operations for the telecom and IT industry. Excellent negotiator of contracts renewal, sales of software and services. Smoothly administer budgets, train staff, and monitor procedures to maximize efficiency and balance objectives with operational requirements. Dedicated to best in-class customer service and known for effective problem-solving to deliver customer-focused solutions and ensure repeat business of high-end accounts. Motivational leader with advanced supervisory, team building, and business optimizationtalents. Experience stepping into roles and quickly making positive changes to drive company success. Focused on leveraging training, monitoring, and morale-building techniques to maximize employee engagement and performance.