Elaina Embrey Email & Phone Number

Fredericksburg, Virginia, United States

Managed 60 senior engineers, technical analysts, and offshore contractors to ensure best design practices in the development of new products. • Migrated complex on prem applications from Open Text Exstream to the Smart Communications SaaS document composition product. A total of 6,000 insurance forms were analyzed and developed.• Converted 70 batch jobs to BMC Control-M job scheduling software. Led the teams to develop scripts, test, and promote all jobs within a tight deadline of 3 months.• Negotiated software contracts and provided cost benefit analysis reports. Presented to senior leadership a software solution that would save the company $10.5 million over the course of 5 years. • Evaluated resources, timelines, and budget for migration project efforts. Ensured all risks were documented, monitored, and mitigated as needed.• Collaborated with senior management, enterprise architects, and engineers to implement on prem and cloud solution infrastructure. Managed API Orchestration for all software products and .net services. • Mentored staff on increased performance and growth by conducting weekly one-on-one sessions, which led to receiving 100% positive manager feedback scores during skip level meetings. • Performed Product Owner duties by grooming the team backlog, conducting sprint planning, running metric reports, and leading team retrospectives.

Fredericksburg, Virginia, United States

Led corporate wide customer experience initiatives to enhance customer communication. Executed user acceptance/software testing, triaging, and debugging activities. • Collaborated with Customer Experience Team to redesign billing documents. Gathered data metrics that showed a reduction in payment timelines and service calls, saving $288,000.00 annually. • Utilized Profisee, File Aid, and SQL Server Management Studio to update and query database tables. • Analyzed business requirements, define system requirements, and conduct sessions with engineers to ensure design met business requirements.• Reviewed XML payloads for data and root cause analysis.• Developed insurance forms in Exstream document composition software. Applied logic to rule control content.• Followed agile methodology by developing Features and User Stories in Azure DevOps to capture stakeholder needs and appropriately plan sprints for on time delivery.

United States

Supervised senior technical analysts on the development of insurance documents in the Open Text Exstream Document Composition Software and ensured best practices were followed.• Improved cost and speed by streamlining the process of revising customer documents from 12 weeks to 6 weeks. Collaborated with the business units to remove redundant steps and alter the form filing process with the state. • Analyzed requirements, prioritized, scheduled, and managed the corporate change control process. Worked with business partners and IT to implement complex system changes. • Trained staff on requirement gathering and design choices for quality production implementations. Improved overall team quality metrics by 5% in two years. • Served as the subject matter expert (SME) for document composition on corporate product initiatives for Telematics, Billing, and Insurance Contract Rewrites to ensure the company remained in compliance. • Automated manual form processes.

Fredericksburg, Virginia, United States

Supervised three direct mail operation/budget departments for 35 employees where customer documents were printed, metered, and mailed. Led business and systems analysts on all facility reporting, software/hardware testing, and project implementations. • Managed contracts negotiations, purchase orders, and all invoice payments through PeopleSoft System for a $70,000,000 budget. Presented all data, trend analysis, and reports to executive level management.• Led multiple process improvement initiatives to automate/digitize customer documents, reduce postage costs, and improve workflow efficiency. A total savings of $80,473.81 were realized. • Created cost benefit analysis, analyzed metrics, and document all procedural workflow changes.• Implemented facility wide auditing processes to ensure security and process requirements were followed.• Monitored the inventory process to ensure all stock was available for the processing of batch print jobs.• Supported the disaster recovery planning and testing efforts to ensure mail could be processed offsite.

Fredericksburg, Virginia, United States

Fredericksburg, Virginia, United States

Fredericksburg, Virginia, United States

Fredericksburg, Virginia, United States

Fredericksburg, Virginia, United States

Bachelor Of Science - Bs, Information Systems Management

Associate Of Arts - Aa, Business Administration