Resource Sharing Services
CurrentManages and evaluates overall workflow for university resource sharing activities, processing interlibrary loan requests, facilitating Scan & Deliver services, and institutional participation in statewide consortial PASCAL Delivers borrowing program. Responsible for the training, supervision and scheduling of student workers. Interacts with Furman faculty, students, and staff on a daily basis in a busy, patron-oriented department.Spearheaded a 2012 departmental reorganization based on considerations of user experience, workflow efficiency, and equipment upgrades. Over 2 1/2 years, policy and procedural changes have resulted in a 95% decrease in borrowing cancellations, and 197% increase in local fulfillment rates.