Elaina D. Email & Phone Number

Richmond, Va, Us

As the Chief Community Officer for an aging services company, Elaina is responsible for driving the development and execution of key processes that enhance operational efficiency and service delivery. She leads efforts to build and maintain strategic partnerships with local organizations, healthcare providers, and community stakeholders, ensuring a strong network of support for clients. Additionally, Elaina oversees the management and optimization of the company’s CRM system, leveraging data to improve client engagement, streamline communication, and drive growth. With a focus on collaboration, innovation, and community impact, she works to strengthen the company’s presence and reputation in the aging services industry.

Denver, Co, Us

Responsible for driving sales and marketing strategies to ensure a successful lease-up and long-term growth for a new senior living organization. Focused on building strong relationships with referral sources, managing the full sales cycle from lead generation to move-ins, and consistently exceeding occupancy and revenue goals. Conducted market research, analyzes competitors, and develops creative strategies to differentiate the community in a competitive market. Built process and procedure for a new organization.

Louisville, Ky, Us

Sales Specialists drive occupancy at assigned communities while acting as the Community’s Sales Director - covering communities throughout the Eastern Division and working in conjunction with the Executive Director and Regional Vice President to drive sales.Responsible for growing revenue and managing all aspects of sales in the community through designated sales activities. Maximize opportunities for in-house and external sales, public relations and the content and effectiveness of the Customer Relationship Management database and scheduler. Provide training and feedback to the on-site team, both front line and director level, to improve process and set community up for ongoing sales success.

Brentwood, Tennessee, Us

2022 Caring.com Caring Star Award Recipient for achieving top ratings for 2021Achieved dramatic sales increase of 20% occupancy growth in under 9 months by skillfully managing relationships and customer focused sales approaches. Implemented site wide changes to drive sales and revenue increases through proactive change management and process improvement.Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.Provided documentation of processes to comply with regulations and company policies through thorough management of CRM database.

Louisville, Ky, Us

Educate and guide families through the process of moving to an assisted living community.Responds to telephone and email inquiries in real time, and conduct walk-in and scheduled tours with prospective residents and families.Successfully maintained high occupancy, even with increased competition in market and challenging selling environment.

San Francisco, Ca, Us

Provide customized sales and intake support to over 30 offices nation wide. Educate clients about services and determine what resources are the best fit for them. Help families put plans in place to meet with their local Care Team.

Anaheim, California, Us

Launched Customer Service department - Established company-wide processes and standards for customer service - Manage team that follows up on client satisfaction- Prepare reports and analyze data to determine trends - Proactively develops and maintains the company's Customer Service Management System in accordance with corporate requirements- Responsible for following up on all jobs in Southern California- Communicate and follow up with Managers regarding any conflict resolution with customers- Analyze data to identify areas for improvement in the Customer Service Management System- Prepare reports to communicate outcomes of customer service satisfaction activities- Collect and compile statistical customer service dataProject coordination for large scale catastrophe response projects, both onsite and remotely. This includes:- Provide administrative support to Executive Vice President, Project Managers and Superintendents nationally- Managing all travel and travel schedules- Collecting and documenting all project expenses, including equipment and material usage- Documenting and reporting time cards- Project invoicing and reconciling - Subcontractor facilitation- Project AccountingRole also assists with:- Company wide vehicle record maintenance- Subcontractor approval process- Contractor license applications- RFP process- General office administrative duties

Anaheim, Us

Provide administrative support to sales and leadership team- Create and maintain high volume schedule via phone, email and while Guest facing- Responsible for exceptional Guest service in fast paced and demanding sales environment- Create and Maintain internal databases utilizing Excel, Sales Center, Outlook and SAP- Consistently present a professional image contributing to the Disneyland Resort’s positive image- Partner with sales, events, and leadership team daily to ensure positive Guest experiences- Proven ability to be solution oriented while keeping company objectives in mind in a high traffic office

Coppell, Texas, Us

- Led sales efforts to launch new product in the Richmond market, achieved over 108% of budgeted sales during the first and second fiscal years ofoperation- Responsible for maintaining all event contracts and contact database, which included building a file database- Responsible for preparing all marketing expense reports and maintaining proper budget for marketing dollars spent

Coppell, Texas, Us

- Assisted in new store opening marketing in Arizona- Achieved San Diego’s highest sales year to date, consisting of over $2.3 million in event sales- Responsible for all event staffing and event accuracy- Developed marketing efforts such as the hotel referral program