Elaina M. Jones

Elaina M. Jones Email and Phone Number

Instructional Design Leader | Learning Experience Innovator | Certified Coach Elevating Engagement & Retention @ J Laney Solutions LLC
Elaina M. Jones's Location
Plainfield, Illinois, United States, United States
Elaina M. Jones's Contact Details

Elaina M. Jones work email

Elaina M. Jones personal email

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About Elaina M. Jones

As a Learning and Development leader with 18 years of experience, I am dedicated to crafting transformative learning experiences that fuel both individual and organizational growth. I specialize in instructional design, curriculum development, and the strategic application of adult learning principles to design training programs that drive engagement, retention, and measurable results.In my career, I’ve led impactful learning initiatives across various sectors, conducting thorough needs analyses and leveraging insights to create targeted, adaptable learning solutions. My expertise in learning styles and multiple intelligences allows me to develop programs that resonate with diverse learners, enhancing accessibility and effectiveness.As a certified life coach, I bring a unique coaching perspective to my work in L&D, supporting individuals and teams in achieving their full potential. This coaching experience enhances my skills in leadership development and fosters a collaborative, growth-oriented approach to learning.I excel in building strong partnerships with stakeholders, aligning learning initiatives with business goals to ensure meaningful, sustainable outcomes. My focus on employee engagement and process improvement has consistently driven positive performance metrics and enriched workplace culture.

Elaina M. Jones's Current Company Details
J Laney Solutions LLC

J Laney Solutions Llc

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Instructional Design Leader | Learning Experience Innovator | Certified Coach Elevating Engagement & Retention
Elaina M. Jones Work Experience Details
  • J Laney Solutions Llc
    Owner | Principle Learning And Development Consultant
    J Laney Solutions Llc Jul 2016 - Present
    At J Laney Solutions, I lead the creation of innovative learning experiences that drive engagement and performance. Our collaborations with organizations like Agate Publishing, Lumious, and HumanSide have resulted in tailored eLearning modules, virtual instructor-led training, and comprehensive facilitator guides. By leveraging industry-leading tools such as Articulate Storyline 360, we deliver solutions that align with each client's unique objectives, ensuring measurable improvements in learner outcomes.
  • Comed
    Instructional Designer
    Comed Jan 2024 - Present
    Chicago, Il, Us
    Contracted through Pyramid ConsultingPartnered with Exelon/ComEd to design and implement blended learning solutions that streamline complex system integration training for Customer Care Representatives. By incorporating hands-on practice and high engagement practice activities, I created a dynamic learning experience that increased engagement and improved retention by 25%. My approach focuses on aligning training with business needs, ensuring that employees are not only proficient but confident in their roles.
  • Google
    Instructional Designer
    Google May 2021 - Apr 2023
    Mountain View, Ca, Us
    Contracted through The Judge GroupEmpowered Google’s Go-to-Market teams with skills to navigate complex, high-stakes environments through custom virtual training. Designed sessions on “Influencing Without Authority” and “Radical Prioritization,” which boosted knowledge retention by 40% and transformed team performance. By blending interactive microlearning with strategic insights, I helped Google’s teams think and act more decisively.
  • Bmo Harris Bank
    Sr. Instructional Designer
    Bmo Harris Bank Mar 2019 - Dec 2020
    Chicago, Illinois, Us
    Contracted through International Financial Group (IFG)Enhanced onboarding and development for BMO’s Small Business division by designing interactive eLearning modules and system-based training programs. Collaborated with leadership to create a cohesive learning experience, improving operational consistency and supporting team proficiency across business lines.
  • Discover Financial Services
    Learning Solutions Manager
    Discover Financial Services Nov 2018 - Mar 2019
    Riverwoods, Il, Us
    Contracted through Axelon ServicesSpearheaded Discover’s curriculum development and technical training, impacting over 1,000 global employees. Developed a project tracking system that slashed reporting time by 30% while fostering learning consistency and quality at scale. My strategic approach helped set new standards for employee performance and learning effectiveness.
  • Bp
    Deployment Lead / Instructional Designer
    Bp Oct 2016 - Nov 2018
    London, England, Gb
    Contracted through HirePowerLed the end-to-end deployment of a transformative global refinery training program, reaching BP teams at 8 locations. Developed ILT, VILT, and eLearning that were tailored to optimize engagement and knowledge retention, driving a significant uplift in operational readiness and team cohesion worldwide.
  • Zurich North America
    Instructional Design Consultant
    Zurich North America May 2016 - Oct 2016
    Schaumburg, Il, Us
    Contracted through The CARA GroupElevated Zurich North America’s business unit training with immersive ILT experiences, co-created with SMEs to ensure relevance and impact. My training solutions not only equipped employees with essential skills but also enhanced knowledge application across roles.
  • Gift Of Hope
    Instructional Designer
    Gift Of Hope Mar 2015 - Feb 2016
    Itasca, Il, Us
    Designed and launched a company-wide LMS and preceptor certification program, reshaping Gift of Hope’s approach to employee training and development. Empowered teams to perform at their best through innovative learning solutions aligned with organizational goals.
  • Ftd
    Training Manager
    Ftd Jan 2014 - Mar 2015
    Chicago, Illinois, Us
    Transformed training delivery for customer service and sales teams by implementing a new Moodle LMS, which centralized resources and streamlined performance tracking. Fostered a culture of continuous learning that boosted employee engagement and service excellence.
  • U.S. Cellular
    Trainer/Coach
    U.S. Cellular Dec 2005 - Mar 2013
    Chicago, Illinois, Us
    Facilitated training programs across customer service, technical support, and leadership, delivering engaging sessions that boosted team effectiveness and skill application. Developed leadership workshops to equip managers with practical strategies for effective team management, fostering a collaborative and high-performance culture.
  • Olive Garden
    Sales And Service Manager
    Olive Garden Jul 2001 - May 2005
    Orlando, Fl, Us
    Oversaw front-of-house training and daily operations, ensuring team members had the skills and knowledge to provide outstanding guest experiences and maximize sales. Delivered training on customer engagement, menu knowledge, and upselling, fostering a high standard of service and a memorable dining experience.Managed shifts, maintained food safety standards, and implemented quality control measures to exceed guest expectations consistently. Through a focus on teamwork and professionalism, I cultivated a positive, customer-centric work environment that balanced operational efficiency with exceptional service.

Elaina M. Jones Skills

Training Employee Training Team Building Coaching Leadership Development Instructional Design Program Management Customer Satisfaction Team Leadership E Learning Performance Management Cross Functional Team Leadership Vendor Management Organizational Development Time Management Process Improvement Instructor Led Training Training Delivery Staff Development Articulate Storyline Training And Development Strategic Planning Consulting Project Management Change Management Business Process Improvement Learning Management Systems Employee Engagement Facilitation Training Course Development Addie Adobe Creative Cloud Technical Training Leadership Adobe Captivate Management Needs Analysis Microsoft Office Customer Retention Blended Learning Strategy Customer Service

Elaina M. Jones Education Details

  • Walden University
    Walden University
    Instructional Design And Technology
  • Global Outreach Virtual Edu.
    Global Outreach Virtual Edu.
    Organizational Management

Frequently Asked Questions about Elaina M. Jones

What company does Elaina M. Jones work for?

Elaina M. Jones works for J Laney Solutions Llc

What is Elaina M. Jones's role at the current company?

Elaina M. Jones's current role is Instructional Design Leader | Learning Experience Innovator | Certified Coach Elevating Engagement & Retention.

What is Elaina M. Jones's email address?

Elaina M. Jones's email address is el****@****bmo.com

What schools did Elaina M. Jones attend?

Elaina M. Jones attended Walden University, Global Outreach Virtual Edu..

What are some of Elaina M. Jones's interests?

Elaina M. Jones has interest in Human Rights, Animal Welfare, Children, Education.

What skills is Elaina M. Jones known for?

Elaina M. Jones has skills like Training, Employee Training, Team Building, Coaching, Leadership Development, Instructional Design, Program Management, Customer Satisfaction, Team Leadership, E Learning, Performance Management, Cross Functional Team Leadership.

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