Elaina W. Email & Phone Number

Bala Cynwyd, Pa

• Manage daily schedule for front- and back-end operations to maximize doctor’s profit potential• Oversee insurance verification, billing, payment posting, claim auditing, and denial appeals• Cultivate client relationships by engaging in positive conversation and displaying empathy • Launch initiatives to improve business performance by researching and utilizing new technologies, software, and systems to reduce human error and increase efficiency in third-party billing process• Address client complaints through active listening, uncovering and solving root cause, and following up• Promote positive office culture by creating opportunities for all staff to build relationships outside of work• Improve employee training by creating instructions for daily responsibilities and mentoring new hires

Chester Springs, Pennsylvania, United States

• Managed clinical inventory by tracking weekly inventory and placing orders within overhead budget• Assisted dentist in operatory rooms with set-up/breakdown, patient education, and procedure assistance• Maintained sterilization procedures according to OSHA and ADA guidelines and regulations• Tracked patient treatment and raised clinical concerns to doctor and office manager when necessary• Managed lab cases by coordinating with dental labs, creating dental models, and fabricating appliances• Built relationships with clients by creating a welcoming environment and encouraging conversation• Organized weekly staff meetings to encourage cross-training development and continuing education