Elaine Smith Email and Phone Number

As a Senior Transformation and Change Manager at BT, I have over 36 years of experience in delivering excellent customer experiences and embedding large-scale change into operational teams. I am passionate about creating and implementing strategic operating models, bringing calls back to the UK, and introducing new systems to enhance efficiency and quality.I have a strong track record of effective stakeholder management, coaching, and leadership, working with internal and external partners to ensure the successful delivery and support of change and operational transformation. I have an in-depth knowledge of the hydraulics that drive change and foster a customer-focused culture. I am also an accredited Prince2 practitioner, with proven skills in managing complex and transformational projects in the telecommunication industry.