• Scaled in-garage delivery from dedicated routes to commingled with core deliveries resulting in a delivery capacity increase of 10x, increased delivery coverage of 6.7K+ zip codes, and $13MM+ in last mile cost savings for 2020• Presented a PR/FAQ to Jeff Bezos for a new value-added service for secure delivery customers; providing 5-year financials, tech scoping and operational process maps. PR/FAQ was funded and approved for launch in 2021• Launched grocery delivery for Fresh and Whole Foods Market into the garage in 5K cities and towns• Partnered with Flex app team and core Operations to increase driver success rate of delivering to the garage by 600bps, and reduce defects sent to customer service by 50%• Built out all of Amazon Key reporting and analytics, optimized data structure for query performance, and transitioned to more effective node types with structured cluster health protocols

• Led a team of Product Managers responsible for Seller Experience space for 3P grocery delivery worldwide including Whole Foods• Hired five product managers with broad scope, each working directly with a two-pizza tech team• Worked with a diverse set of stakeholders including cross-Amazon tech teams, 3P business teams in three locales, Whole Foods corporate, and Whole Foods integration team to improve scaling (launched 400+ stores), insights (aggregated advanced reporting) and catalog quality• Initiated experiments with ML to verify catalog information (image/title mismatch, image/item type keyword mismatch etc). • Developed a strategy and led implementation within Seller Central portal for sellers to have self-service reporting functions across their many accounts and improved seller CX by building multi-merchant navigation

• Led a team of Vendor Managers to source and optimize produce selection across 13 cities with complex and regional supply chains, short shelf product, and commodity buying negotiation strategies • Negotiated $4MM+ in marketing funding annually for a category with little to no marketing spend industry-wide• Led worldwide Fresh Pricing and competitive matching strategy and product roadmap, including developing a new grocery pricing strategy, and strategy for the Whole Foods Market private label launch across Fresh, Amazon.com, Prime Now, and Amazon.ca • Created mechanisms to remove reliance on instore data, and drive improvements in timeliness of competitive data. Hit S-team competitive coverage goals• Participated in a cross-functional team to launch Amazon’s first cross dock operation to reduce costs, increase shelf life, and optimize quality for customers• Grew the team to eight, with two Pricing Product Managers, a Manager of Vendor Management, and five Vendor Managers. Promoted three employees to senior level

• Responsible for P&L, managed 450+ vendors, and 90K+ items in the Kitchen & Dining GL for Amazon Canada. Driving triple digit Y/Y growth in topline sales, as well as significant PPM and VFCC improvements resulting in 526bps improvement in Net PPM%• Sold the vendor funded headcount program to three top vendors, and recruited, hired, trained, and developed employees• Created and iterated on the competitive matching strategy for overall Amazon Canada, including offline data collection, cross-marketplace matches in the automated tools, and weekly flyer mapping

• Managed 550+ vendors, and 40K+ items in the Cell Phone Cases category. Grew product selection +36.4% to 38k items and added 85 new vendors including a big hold out brand Lifeproof• P&L ownership for Postpaid phones. Defined areas for improvement in buyer tools and procedures to automate with the tech team and simplify plan/data set-up. Supported and consulted with the tech team to bring new features and functionality to the website.