Elaine Barakos Email & Phone Number

Remote-USA, US

Surge is an enterprise SaaS software provider dedicated to providing digital lending solutions to Independent Mortgage Banks (IMBs), Mortgage Brokers, Banks, Credit Unions, Alternative Lenders, and Outsourced Service Providers.

Pleasanton, US

Responsible for the development and maintenance of strategic relationships for 12 of the 100 largest and most strategic clients and prospects to accomplish organic growth and long-term corporate objectives. Executive level account management.

Pleasanton, California, US

Responsible for the development and maintenance of strategic relationships for 8 of the 70 largest and most strategic Encompass clients to accomplish organic growth and long-term corporate objectives. Executive level account management. Achieved Circle of Excellence status by exceeding goals in 2017 and 2020.

• Established policies and procedures (including Quality Control) for a mortgage banking firm. Reviewed QC findings and prepared responses in preparation for HUD audit.
• Review of mortgages to ensure compliance with credit and pool insurance guidelines. Detailed analysis including fraud detection.
• Inspection review of commercial and residential BPO’s on properties owned by the FDIC for a national appraisal firm to ensure valuation is accurate and data analysis is logical and supportable.
• Expert witness in mortgage fraud related litigation.
• Various projects involving business and financial analysis, budgeting and forecasting. Recommended operational controls, new LOS platform, marketing and scheduling software resulting in reduced costs and increased.

San Francisco, CA, US

• Expanded existing mortgage brokerage platform and developed Mortgage Banking capabilities.
• Hired high performing team of mortgage professionals in processing, underwriting, funding and post closing.
• Developed workflow, policies and procedures to improve efficiencies.
• Collaborated with internal team and consultant to enhance existing LOS.
• Worked with vendor to develop reports to monitor KPI’s to improve operational performance.

• Subject Matter Expert contributing to the development of new equity sharing products that enable consumers to purchase homes or access existing equity without using traditional mortgage debt.
• Developed the home purchase product – defined how the product would function, worked with legal counsel to create the contract documents and consumer disclosures, developed all processes, trained staff and launched.
• Development and implementation of underwriting guidelines and origination processes, including all policies, procedures, consumer disclosures and quality control.
• Researched and developed new policies and procedures meeting multi-state requirements in coordination with legal counsel.

US

• Led and provided strategic positioning for California sales and operations teams (staff of 35). Managed three of the top five producers nationally. President’s Club Award winner in 2006 and 2007. Balanced time between.
• Developed policies and procedures, significantly improving file flow, reducing errors and eliminating audit discrepancies.
• Reviewed and analyzed loans being recommended for declination, loans exceeding underwriters’ credit authority and all exception requests. Received corporate approval on 95% of all exception requests. Loan approval.
• Provided leadership to web development team designing the on-line locking and product search engine; resulted in operational efficiencies, eliminated pricing errors and increased customer satisfaction.
• Contributing member of product development and review committee. Collaborated in the development of broker scorecard and incentive plans for Account Executives.

Toronto, Ontario, CA

• Defined product parameters and rules for new origination system; reducing operating costs and pricing errors.
• Managed conversion of staff to new LOS system with no interruption in service.
• Planned, and successfully executed, integration of BankOne’s wholesale lending division. Retained top sales team and customers.
• Orchestrated relocation of operations center on time and under budget. Identified location, planned facilities build out and systems move, and oversaw all employee and customer communications.

US

• Developed detailed business specifications for rate search and comparison engine.
• Oversaw all facets of project from selection of project team members to product launch.
• Led IT development team, web design, user acceptance testing and marketing release.

Walnut Creek, CA, US

• Directed contract and MI underwriting for Northern CA and Hawaii.
• Conducted due diligence audit reviews of Lender portfolios.
• Managed staff of 55 in-house and contract underwriters.
• Loan approval authority up to $650,000.

US

• Implemented mortgage operations infrastructure for the first major retail internet origination company.
• Grew operations staff from 3 to 50 in six months.
• Developed procedures and process flow.
• Designed business specifications for online tracking system.