Business Analyst and Freelance Virtual Administrative Consultant. Over 20 years experience in major entertainment and customer service companies, as well as freelance marketing, branding, and consultation, 12 years of Data Analysis, Product testing and implementation. Visit our Ares Lane Creative Portfolio:shorturl.at/euvCDIn college, I majored in theater which gave me my first in depth experience into ticketing, operations, and community building. During this time, I also worked at Disney and Universal theme parks in various departments giving me invaluable information about the end user and their needs. Outside of my work career, I also started a Youtube channel, and became a social media marketer. This allowed me to work with brands and analyze information on the best ways to connect their services with my followers. This continues into additional social media platforms, a podcast, and website. My current role as a ticketing analyst allows me to look at the needs of the business asks, translate and implement these programs from beginning to end in multiple use platforms, and work with the end user to determine the most effective way for them to use these products. My skills include:- SQL, HTML, Websphere Ecommerce, Wallet apps- Ticketing software Shubert and Galaxy- Social Media and Marketing including Analytics (major social media platforms and Google)- Program Management- Analysis and Consultation- Process and User Documentation- Content Creation, Community Building and Management- Administrative duties- Scheduling- Auditing- Financial reporting and reconciling- Learning and Development/ Training- SOP and Manual writing and editing- Troubleshooting- Hospitality- Theater Management- Box Office Management- Marketing- Group Sales- Program/ Procedure creation- Organization and Planning