Elaine F. Lee, Pmp, Csm Email & Phone Number

Arlington, Virginia, Us

Manage Sales Enablement team delivering on system and process enhancement supporting a global salesforce. Creation of playbooks, SharePoint collateral and cross-functional policy decisions. Manage change management and system release schedule for system enhancements. Drive enhancements in base management and sales processes with Marketing supporting CRM, CPQ, Sales Tools and Customer Success systems. Project manage strategic initiatives for revenue operations.

Arlington, Virginia, Us

Portfolio management for digital transformation and supporting system development requirements, user stories and acceptance testing. - Process Documentation – Change Management documentation, system release, business process and customer impacting changes. Managed Wiki and business process document library. - Projects – Managed retirement for end-of-life services and strategic initiatives.- S O X compliance audits for sales and contract process.

Arlington, Virginia, Us

Manage team of Client Relationship Managers for the Carrier & Strategic Accounts Division* Account management, retention and contract renewals * Focus on Account Receivable Management with reconciliations and billing dispute resolutionGTT Communications, Inc. is a multinational telecommunications and internet service provider company with headquarters in McLean, Virginia with over 3,000 employees world-wide. NYSE: GTT

Arlington, Virginia, Us

Account Management for Fortune 100 customer in the technology sector.* President's Club 2017* Weekly on-site meetings for initiatives and strategic planning. * Analysis and Presentation of Monthly Business Review. * Account retention, technical investigations and billing analysis.* Accounts Receivable Management.

Broomfield, Colorado, Us

Manage the complete life cycle of moderately-to-highly complex technology and infrastructure initiative projects for Large Enterprise channel.• Led weekly with client project teams to discuss project plan and risk analysis in the services related to their business implementations. Cross-functional management with service delivery teams. • Managed projects in United States, Europe, Latin America and Australia• Team Leader for Central Region - North Texas/Oklahoma • Level 3 Communications – Q1 2014 Service Delivery Excellence AwardLevel 3 Communications was headquartered in Broomfield, Colorado, International public company specializing in telecommunications and Internet services with over 13,500 employees. Level 3 became part of CenturyLink on November 1, 2017.

Carrollton, Texas, Us

Provided expert leadership in the successful implementation of project planning and reporting tool to update all project members of progress and milestones, while ensuring project deadlines and deliverables are met• Trained all new voice clients on phone hardware and supporting computer software. • Managed telephone number/network migrations cost and quality of service efforts.• Programmed Translations for VOIP services on M6 and Broadsoft switches; Cisco Routers.• Led the Contact Center migrations for financial and service industries.Airband Communications, Inc. a private company headquartered in Dallas supporting one of the largest fixed wireless networks in the USA supporting voice and data solutions for businesses. Airband was acquired by UNSI Communications in 2013.

Broomfield, Colorado, Us

Strategically steered a top-performing national project management team for the partner channel to ensure a successful project completion.● Managed cost, budget and revenue assurance forecasting.● Awards: President’s Council 2005, Inter Circle Winner 2004, and Top Performers All-Star Award 2003Level 3 Communications became part of CenturyLink on November 1, 2017. Tenure includes Focal Communications and Broadwing Communications. Broadwing Communications was acquired by Level 3 Communications in 2006.

Graduate Courses, Master Of Business Administration (Mba), Business

Bba, Management

Project Management