Customer Service Team Leader| Training and Development LeadIn today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.Skills:- Technical Support (Desktop/laptop/printers/connectivity/ software)- Knows how to use remote access applications such as Logmein, Teamviewer- Knowledgeable in using Microsoft Office Applications (Word, Powerpoint, Excel)- Team Management - Quality Audit, Skill coaching, Reporting- Data Collection/research, Entry and Analysis for Real Estate- Staff hiring and recruitment