Actively teach returning and new to college students strategies to become a more focused and successful. Degree planning, time management, financial literacy, relaxation techniques, learning styles and balancing college and life are key topics. Experience in D2L, Canvas and Cengage.

Author of Customer Service: A Practical Approach. Currently in its 6th edition this text is an excellent stand alone guide for the implementation of a customer service program in any size of organization. It has been used worldwide as a training guide for corporate training, college level classes and technical school curriculum. Available in multiple translations.

A Student Success specialist. Numerous courses taught for incoming freshmen as they learn about success in college and life. Additional specialty courses for students attempting to raise GPAs, identifying new career paths and understanding learning styles to aid in their academic successes. Experienced with D2L Brightspace.

Our team contacted former UCO students and students from 3 local community colleges with a high number of credit hours who had never graduated. These students ranged from 20-75 years of age. Working within university requirements we reached out to students, offered the opportunity to explore completion of their college degree, formulated a strategy to accomplish this goal and served as mentors as they completed any remaining requirements. Some students were only missing a graduation… Show more Our team contacted former UCO students and students from 3 local community colleges with a high number of credit hours who had never graduated. These students ranged from 20-75 years of age. Working within university requirements we reached out to students, offered the opportunity to explore completion of their college degree, formulated a strategy to accomplish this goal and served as mentors as they completed any remaining requirements. Some students were only missing a graduation application. So many lives changed by this grant funded program. Over 3000 new graduates were the result of this 4 year initiative. Show less