Elaine Maclellan, Pcc Email & Phone Number

Boxborough , Ma

Elaine MacLellan, Executive Coach and President of Performance Development, Inc. has been helping leaders and organizations optimize their talent for over 30 years. Specifically, she helps mid- and senior-level leaders increase their ability to lead strategic change initiatives, create and communicate compelling visions, influence collaboratively across departments, and build high-performing teams/employees. Elaine helps leaders develop clarity, commitment, capability, creativity, and connections to contribute their best. She combines a caring, open, supportive style with an honest, practical, and results-oriented approach. She is authentic and intuitive, asking thought-provoking questions and offering insights that get to the heart of the matter to ensure clients achieve business and development goals within the context of their organization’s strategy and culture. Elaine’s clients consistently have been promoted to more senior-level positions and/or oversight, and have reported feeling she cares as much about their success as they do.Elaine has been an executive coach for over 20 years. She is a Professional Certified Coach (PCC) through the International Coach Federation (ICF), and a Certified Professional Co-Active Coach (CPCC) through the Coaches Training Institute (CTI). Prior to becoming a consultant, Elaine worked internally for 17 years in training and organizational development leading people, projects, and company-wide change initiatives. She held senior leadership and organizational development positions at IDX Systems Corporation, Putnam Investments, Keystone Investments, and BayBanks, Inc.AREAS OF EXPERTISE: • Executive Coaching and Assessment (focusing on strategic planning, creating and communicating a vision, leading change, influencing/collaborating, building teams, developing others)• Career Coaching

-Conducted executive coaching for senior, middle, front-line managers and high potentials. (VOICES 360)-Created company-wide leadership competency model. Introduced and embedded leadership competencies into the culture and everyday processes of managers and employees. -Managed, assessed, designed, and facilitated multi-level management training. -Developed, oversaw, and trained employees on performance development and succession planning systems. -Conducted team building sessions using Lominger International's Team Architect. Helped managers, employees, and teams create development plans for achieving business and career goals.

- Designed and facilitated Leadership Training Courses. Oversaw leadership curriculum tracks and provided coaching/feedback to managers (Courses included Performance Management, Coaching, Career Development, Team Building, Delegation, Motivation, Behavioral Interviewing, Managing Meetings, Dealing with Difficult People, Conflict Management) -Partnered with senior management to create a Supervisor Intern Development Program for high potentials. Provided face-to-face training, workplace rotations, management panels, and coaching. -Facilitated senior management goal-setting sessions to identify client service standards and develop a corresponding accountability system. Designed a comprehensive Client Service Training Program, and oversaw/conducted training for over 350 managers and employees.-Designed and/or trained Professional Skills Training Programs (Project Management, Time Management, Problem-solving, Communication, Business Writing, Influencing Others)

-Conducted needs assessment, and designed/delivered all professional skills training for the Keystone Investor Resource Center.-Developed and managed orientation training for the Division.-Conducted interviews and designed a customer service competency model for the Division. Designed and delivered comprehensive training program for all employees. Received Employee of the Month Award for competency modeling work.-Oversaw English As a Second Language Program.

-Oversaw, redesigned, and facilitated Supervisory Curriculum courses: team building, interviewing, EEO, on-the-job training, delegating, coaching, professionalism, self-management, managing meetings, managing conflict, dealing with difficult people, performance appraisal, progressive corrective action, and career development. Coordinated curriculum tracks, and provided coaching/feedback to managers.-Designed Telephone Skills Training for representatives of the newly formed Sales and Service Center. Consulted with management to create new customer service standards and quality monitoring tools.-Oversaw and conducted training for the certification process of Customer Service Representatives (tellers).

Professional Certified Coach (Pcc)

Certified Co-Active Professional Coach

Masters, Education

Activities and Societies: Cum Laude

Bachelors, Sociology

Activities and Societies: Summa Cum Laude