Elaine Mckelvey Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

All in one platform to invoice, engage and pay contractors, casuals and internal staff.TemPay was built to meet the unique needs of temporary and contractor payroll. Our Cloud-based payroll and billing platform has been developed to offer full features with intuitive design, speed, and no-nonsense support. Our loyal clients include companies of all sizes across different industries in the Australia.‍We understand the pain points of recruitment and consulting business. Payroll and invoicing for contractor and Casual workforce does not have to be painful. Combining simple design with clever technology, TemPay clients save time spent on admin and reduce unnecessary errors.

Sydney, Australia

- Corporate and Client Account Management - Contractor Care- HR Management and Payroll- Website Development & Management- Digital Marketing - SEO Optimisation, Content Development and Management- Google Adwords; Management of SEM/PPC Campaigns. Google Analytics - Set up conversions, analyse website data to improve performance in terms of achieving company's objectives. - Management of social media channels - Manage, Devise and Monitor EDM Campaigns - targeted to segmented audiencesSDP Global Pay is a fast-growing global employer of record and contractor management platform for staffing agencies and corporates to engage talent in any part of the world.Our vision at SDP Global Pay is enabling a worldwide workforce that isn't limited by boundaries.

Sydney

• Market Research to establish business opportunities and marketing initiatives.• Website design and management - executed content marketing strategies within copy to enhance optimisation of the company online.• Analyse website data, in particular interpreting consumer behaviour to identify market opportunities and to improve marketing strategies and website performance• Communicate to stakeholders on strategies and campaigns to reach CMC11’s target markets• Support business development through marketing initiatives

Newry, United Kingdom

Customer Service Representative on the Billing and Charging team for Vodafone UK- Answering inbound calls from customers regarding their phone bills and general queries regarding the Mobile Network- Documenting all calls on the CRM systems Crystal, Critrix/Clarify- Strong problem solving skills; Providing confidence and accurate advice, information and solutions to customers. Strong campaign knowledge and expertise giving me the ability to resolve issues effectively and in a timely manner- Excellent customer relations skills Strong communication skills - phone etiquette, excellent interpersonal and listening skills and interpersonal communication skills- Set up Installment plans and collections for customer struggling to pay their phone bills.- Working towards KPIs within a strong team orientated environment- Delivering high level customer/client satisfaction at all times by promoting and providing an exceptional service (Calls assessed using Net Promoter Score, NPS)- Ability to recognise potential opportunities by up-selling products/services and special offers to customers

Sydney, Australia

- Website maintenance through CMS; writing and uploading content to the company website.- Digital Marketing Strategy; creating presence on social media channels; engaging online stakeholders.- Google Adwords; Keyword Research and implemented PPC Campaigns to increase traffic and engagement on the website.- Google Analytics - measuring and reporting performance of online activities.- Carried out market research to better position the company.- Liaising with designer to produce marketing publications.- Management of Advertising in external publications; seeking opportunities to market the company to target audiences.- Copy writing for marketing publications, social media channels and for website.

Newry, United Kingdom

Working as a CSR on the world's 2nd-largest mobile telecommunications campaign- Answering inbound calls from customers with queries/issues relating to the Mobile Network across Pay as you Go and Bill Pay customers.- Accurately documenting all calls received using the CRM system- Working towards KPIs within a strong team orientated environment- Providing confidence and accurate advice, information and solutions to customers/clients- Strong campaign knowledge and expertise giving me the ability to resolve issues effectively and in a timely manner- Strong communication skills - phone etiquette, excellent interpersonal and listening skills - Delivering high level customer/client satisfaction at all times by promoting and providing an exceptional service (Calls assessed using Net Promoter Score, NPS)- Ability to recognise potential opportunities by up-selling products/services and special offers to customers/clients- Assisting in 'grad bay' - one-to-one support and coaching for new team members; by listening to their calls and by giving constructive feedback to help improve their performance as an individual and as part of the team.

Dungannon, United Kingdom

- Writing of press releases and media advisories on a daily basis - building strong media relations with journalists.- Planned and implemented a digital marketing strategy - - Updated company website through the CMS, including copywriting content for the website- Creation and designing of marketing materials through use of Adobe Photoshop- Event planning and involvement- General Admin duties such as designing and updating database - Reception duties as and when required.

Belfast, United Kingdom

As part of the Masters in Business Studies I undertook an internship at Zenith Design Studios, where I worked as a Marketing Executive & Business Development Intern. Key responsibilities:- Market analysis and reporting to help position the company in the market place.- Business development strategies- Sales and generating leads- Digital marketing analysis and reporting- Attendance at networking events to establish new and potential contacts. - Drafting generic documents to increase efficiency.

Newry, United Kingdom

- Handling high volume of inbound customer calls, providing advice, setting appointments and effectively resolving queries and complaints.- Proactively striving towards strict targets and standards applied to the campaign by the Home Office.- Achieving call handling targets, quality standards and KPIs of which many times I exceeded.- Recording data accurately and in a timely manner - also adhering to Data Protection Legislation at all times.- Maintaining a positive attitude at all times and ensuring a high customer service focus.

Belfast, United Kingdom

- Management and implementation of the digital communications strategy- Project manager of website redesign- Website maintenance through CMS; writing content for website and basic HTML knowledge- Implementation of digital marketing strategy, including the creation of social media channels and promotional video production.- Media relations building strong relationships with media outlets across Northern Ireland - gaining Television, Radio and print coverage on many occasions- Copy writing for marketing publications, social media channels and for press articles.- Liaising with leading marketing organisations for the production of important marketing collateral- Event planning and involvement.

Professional Diploma, Digital Marketing

Chartered Institute of Marketing Accredited Professional Diploma specialising in Digital Marketing

Masters (Msc), Business Studies

Modules included: Marketing & Strategy Management, Digital Enterprise, Innovation & Entrepreneurship, Leadership & Change, Finance, Human.

Bsc, Communication, Advertising & Marketing

Modules included: Marketing, Global Marketing, Communications, Public Relations, Design Technology, Advertising, Research Principles..