Elaine Gray Email & Phone Number

Louisville, Kentucky, US

Columbus, OH, US

Columbus, OH, US

Brentwood, Corporate Headquarters, US

Nashville, Tennessee, US

• Managed integration projects, directed technical teams through implementation life cycle process
• Reviewed and translated technical documentation and specifications for all systems to translate requirements for data configurations and custom coding needs
• Facilitated conversations between clients, vendors and engineers to ensure comprehension and agreement by all parties for integration
• Proactively identified potential issues and blockers, and ensured appropriate contingency planning across all teams; completed Quality Analysis
• Integrated EMR's with Salesforce via Hl7, API, EDI and csv messages

Nashville, Tennessee, US

Atlanta, GA, US

• Oversaw biometric product implementations for health plan account team
• Facilitated communication and set expectations between client, health plan and vendors
• Redesigned health plan process flows, improving efficiency and client satisfaction
• Handled “special touch” clients, validated data, researched and resolved issues

• Kept cases organized by creating and organizing both physical and online files; monitored calendar and made attorney aware of upcoming deadlines and appointments
• Advanced cases by consistently contacting applicable parties, keeping lines of communication open between all parties and courts while maintaining client confidentiality

Franklin, TN, US

• Managed relationship between clients, biometric vendors and Onlife Health
• Created and implemented best practices, streamlined processes, researched and resolved client issues in a timely manner
• Coordinated and organized all aspects of screening services from contracting and implementation to program close
• Managed flow of screening process including service requests, client specific branding, promotional materials, eligibility and other data files, pricing and billing
• Developed policies and procedures for both internal and external use
• Worked closely with RFP and product teams to accurately represent services

Franklin, TN, US

• Provided high level administrative support to two Vice presidents and 6 departments
• Duties included screening and directing calls, scheduling meetings, maintaining calendars, creating presentations, mailings, and coordinating travel for employees and clients
• Successfully helped plan, manage and execute client summits including all travel, meals, lodging, events and itineraries while staying within and even under budget
• Valor Award finalist for Customer’s First in 2010
• Created and provided companywide training on internal policy and procedure for meetings

• Assisted clients with any issues or complaints, providing excellent customer service
• Exceeded quality assurance metrics; was a preferred representative trainer
• Created and streamlined multiple processes that resulted in higher customer satisfaction and better user experiences on our wellness portal
• Member of Fun Committee that organized and implemented morale raising activities throughout coaching center of ~200 employees; coordinated birthday and fun holiday celebrations for my department

Alameda, California, US

• Directed cross department, time sensitive projects, that lead to our store exceeding company sales goals while operating under budget
• Coordinated employee schedules, daily tasks, breaks and coverage areas
• Managed administrative tasks such as answering phone calls, updating inventory and checking in trucks, while assisting guests, supervising employees and stocking shelves

Dillon, MT, US

• Tracked and requested inventory, assisted in predicting sales, production levels and inventory needs
• Prepared sweets for baking, baked all products using commercial oven, cross trained to do every task in the bakery
• Assisted in employee scheduling and task assignment
• Provided excellent guest service while coordinating special orders and running preparation for the next days production

- Daily care of ~50 horses including feeding, grooming and cleaning- Assisting Manor Owner

Minneapolis, MN, US