Elaine Norman Email & Phone Number

Atlanta, Ga, Us

ITSMF increases the representation of black professionals at senior levels in technology, to impact organizational innovation and growth. Member of the Executive leadership team responsible for strategic planning, recruitment, fiduciary planning and management, educational program development and execution, event planning and execution, fundraising, and marketing of the organization.• Spearhead a relationship-centric approach, with short- and long-term strategies, which reflect ITSMF’s commitment to increasing the representation of black technology professionals and supporting organizations that are filling the talent pipeline. • Direct the management of a portfolio of services including career coaching, careers in transition, and member advocacy related to the growth, engagement, and retention of ITSMF constituents (i.e., members and Global Institute for Professional Development Academy alumni)• Identify and execute strategic alliance partnerships outreach initiatives that create opportunities for community engagement on a national platform and to increase ITSMF’s visibility• Develop and lead initiatives which create a sense of connection across the organization

Greater Atlanta Area

Business consultant providing strategic planning, business process solutions, assessments, risk management and business development. Accomplishments/Projects: •Process improvements and implementation of an IT Vendor Management Framework and Governance entity for a nationwide residential construction organization.•Spearhead a network technology refresh, Cloud and Office 365 migration for a state-wide non-profit organization.•Lead a Business impact assessment initiative as first-phase to Business Continuity and Disaster Recovery program.•Technology and Infrastructure selection for a state-level government advocacy organization.•Curriculum design for Leadership Development training for a ~$20 billion diversified manufacturing organization.

Greater Atlanta Area

SageNet designs, implements and manages fast, secure and reliable networks that empower organizations to achieve their core business objectives.As prior Interim VP of IT, responsible for IT strategy and planning, operations and optimizing IT resources for the organization. As PMO Lead, I direct and lead SageNet’s Project and Program Management Office (PMO). Serve as the strategic governance advisor, working alongside business leaders on project prioritization, establishing the organization’s approach to the full life cycle of the projects, and ensuring that the PMO meets performance targets that are aligned with the organization’s strategic objectives and with adherence to leading practices.

Greater Atlanta Area

Elekta is a human care (healthcare) company pioneering significant innovations and clinical solutions for treating cancer and brain disorders. •Delivered the strategic planning, operations management; and staff leadership for Elekta’s North American Software Services Operations and Integrated Call Center. •Responsible for the overall work direction, coaching and mentoring for 165 staff.•Operating Budget: $17.4M USD. 1100 customers across the US, Canada, and Mexico. •Drove efficiencies and profit/loss responsibility for Remote Application Support Services, Hosting/Cloud Services), Software Upgrades Services, Clinical Operations, Cancer Registry Support and Services, External Systems Interface (Mosaic/ HL7/ EPIC/ Cerner) and Technical Hardware Assistance Group (TAG). •Fostered customer relationships at the Executive/C- level.

Houston

The Global Project Management Organization (GPMO) within Office of the CIO – focused on IT Strategy and Planning and Continuous Improvement. •Drove improvements in project, program and portfolio management and utilized value-based IT strategic planning. •Led large-scale, complex, cross-functional teams and projects to improve HP’s long-term improvement goals and objectives. •Utilize Business Process Management (BPM), Enterprise Change Management (ECM), and Lean Six Sigma (LSS) to enable HP to efficiently and effectively meet customers’ expectations.•Responsible for facilitating the stability of HP’s technology and business environment through Business Continuity Planning (BCP) and IT Policy Management

Houston, Texas Area

Provided Global 24x7 operations management; strategic planning and oversight for Application Support Services and Quality Assurance for HP’s 500+ Middleware applications. •Led, coached, and mentored approximately 75 staff worldwide (Americas, EMEA, APAC).•Directed global teams providing 24x7 application support, maintenance and services for HP’s approximately 500+ Middleware applications •Excelled in key performance metrics for the Middleware organization (i.e., TTO, TTF, reduced downtime, poor performance and data timeliness). •Drove release management, change management, move-to-production (MTP) processes and application implementations. •Spearheaded ITILv3 program alignment, Sox and non-Sox compliance for all applications.•Executive liaison to Global Infrastructure (Data Center, NOC, Telecom, etc.) teams.

Directed IT strategies, operations, infrastructure and budget management for National Home Office (nationwide) and South Atlantic Region. •Led Network & Telecomm Operations, Data Center Operations, Application Support Services, Messaging/Collaboration Services, Desktop and Helpdesk Services, Compliance and Shared Services technologies. •Directed 125 staff (9 direct reports) in supporting approx. 7500 users located throughout the United States.•Led implementation of department-wide performance metrics and benchmarks.

Houston, Texas Area

•Directed all aspects of Application development and support services for Corporate Business Systems (Human Resources, Payroll, General Ledger, Fixed Assets, Cost Accounting, Supply Chain, Biomed, and CRM systems). •Led teams of application development staff providing code development, enhancements, EDI interfaces, and production support based on both SDLC and Agile methodologies.

Greater Atlanta Area

•Directed overall IT strategic organizational alignment, technology management and planning•Spearheaded research of emerging technologies for practical application within GP’s businesses. •Led a team of strategy and planning staff and senior consultants to provide enterprise-wide program and project management, Sourcing and Procurement, Sox compliance, competitive intelligence, and bench-marking and metrics.

Greater Atlanta Area

Executive leader for all aspects of the United Way's Information Technology including IT strategy, operations, infrastructure, policies and compliance. Designed, implemented and maintained reliable applications and technology infrastructure (including data center, networks, telecomm systems, and proprietary software) to achieve organizational goals.

Mba, Business, Strategy, Information Technology

Bachelor Of Business Administration (Bba)

Lean Six Sigma - Green Belt, Lean Six Sigma (Lss) - Green Belt Certified