Elaine Nelson Email & Phone Number

Chico, Ca, Us

T-MSIS - Center for Medicare & MedicaidProviding content strategy and communications for State and CMS stakeholder audiences. Serving as HCD Lead backfill while HCD Lead was on leave.* Updating and expanding the project’s communications framework.* Planning, writing, and distributing key communications.* Improving content structure, organization, and presentation for Confluence sites.Migrated internal resources to a single intranet platform for knowledge management. * Conducted a content audit and review of existing resources, primarily in Google Drive.* Developed information architecture, conducting card sorts and analyzing the results.* Updated content, standardizing language style and developing a style guide.Content Support Center* Supported the Center for Medicare and Medicaid Services team in creating policy-oriented, highly technical digital content.* Analyzed T-MSIS Data Guide workflow and provided content management recommendations.* Provided content and visual design support for budget and vendor summit presentations.

The Interconnected is a web magazine site whose goal is to explore what our online and offline, personal and professional, local and remote connections mean, not from a technical view, but from a human view, and how each one of us is learning to live a little better in an age where interconnectedness is the rule, not the exception.I am one of the three founders of The Interconnected. I write articles as well as reviewing and editing submissions.

Olympia, Wa, Us

Developed and maintained public-facing website, collaboration with designer and manager.Managed research aspects of major redesign, including usability studies and card sorts. Implemented final design within the Cascade CMS. Developed content strategy processes, leading to better relationships with stakeholders and improved content.Planned, managed, and executed migration of main college web presence from Cascade CMS to Drupal 7.Provided technical and strategic support to editors. Supervised student work, including regular ticket review meetings, providing guidance on higher-level issues.Managed development workflow for team repository in Git using locally installed Gitlab instance.

Umbrella for all of my volunteer and side projects. Primarily WordPress site development or maintenance.* Friends of the Olympia Library (2009 - 2011)* Eastside Neighborhood Association (2005 - 2014)* Christmas Tree Lane Association, Altadena CA (2008 - 2012)* Laser Fun Zone, Lacey WA (2010)* Zografis (2000 - 2010)* Diversity Hair, Seattle WA (1999-2002)

Remote freelance technical editing for O'Reilly Books: Adding Ajax, Head First Ajax, Head First JavaScript, Painting the Web, HTML & CSS: the Good Parts, JavaScript Cookbook.* Reviewed drafts for technical accuracy and clarity of writing.* Worked through examples and exercises.* Provided feedback on documents to editors and authors.

Olympia, Wa, Us

Sole staff responsible for all aspects of the public-facing website, evaluating the credit union’s needs in coordination with overall marketing strategy to handle writing, design, information architecture, and development. Also responsible for social media and email marketing.* Conducted a major redesign of the site, including user research, visual design, development, and information architecture.* Determined that a content management system was needed, evaluated options and selected Drupal, then managed the implementation process. Implementation included keeping the existing design while adding new features like a search of an external knowledgebase and an interactive branch map.* Coordinated multiple departments to implement a chat system that could be used within online banking.

Lakewood, Wa, Us

Designed, developed, and maintained the community college district's public website and intranet.Managed multiple redesigns, including research, design, development, and content, in coordination with other college communications.* Designed and developed web applications for students, faculty, and staff audiences.* Supported staff editors with technology, writing, and strategy. Supervised part-time assistant.* Evaluated a variety of content management systems and managed limited WordPress implementation.* Implemented project management software for use by Marketing department.

Tacoma, Wa, Us

Progressively promoted through several positions, moving from administrative support to marketing. As Campaign/Marketing Associate, designed and maintained website, designed printed materials, organized Speakers' Bureau and managed events.Other titles: Loaned Executive Secretary (temporary), Senior Campaign Assistant* Managed two complete redesigns of website* Created web-based applications to search HelpLine and Volunteer Center databases* Wrote first-ever manual for the Loaned Executive Secretary position* Managed Loaned Executive Secretary (as Senior Campaign Assistant)

Season Renewal Manager: organized and produced mailing, assigned seats for subscribers, entered data in ticket sales database, and distributed tickets and Flex Passes.Concessions Manager: Supervised volunteers, provided patron service, ordered supplies, and tracked inventory.

Progressively promoted from work-study employment to permanent positions. Wrote grants and processed gifts and memberships. Designed and edited museum newsletter. Directed organization of offices and storage during move to new facility. Managed first and second annual Museum Yard Sales. Designed class reservation database and trained personnel to use.Other titles: Floor Manager, Exhibit & Clerical Assistant