Elaine S. Email & Phone Number

Greater Chicago Area

Manage the company's entire IT system including virtual hyper-v and physical hardware and software infrastructure. Design, develop and maintain Crystal Reports and Business Objects to meet the business intelligence needs from management and various departments.Maintain and backup database, design disaster recover plan for the database.Maintain and troubleshoot Voxco CATI telephone survey software and Predictive Dialer.Responsible for office phone system, networks, computers & servers patching and upgrading, security camera and card access system.

Bedford Park, Il

Manage the company's entire IT system including hardware and software infrastructure. Design, develop and maintain Crystal Reports and Business Objects to meet the business intelligence needs from management and various departments.Design and expand SQL server database to cooperate the requirements from e-commerce website designing needsMaintain and backup database, design disaster recover plan for the database.Work as an ERP system admin to resolve any tech issue in the company.Responsible for Phone system, networks, computers & servers patching and upgrading, security camera and card access system.Lead an ecommerce team maintaining and redesigning the ecommerce website.

Bedford Park, Il

Utilized Crystal Report X to design and develop informational business analysis reports to top management and various departments and distributed reports in Crystal Enterprises environment which provides easy access to reports through browser.Maintain, troubleshoot and administer the use of local area networks (LANs), Window/Linux servers, computer workstations, Cisco PIX firewall, switches and peripheral equipments (printers, UPSs, copier and phone system).Provide technical support to internal users on various issues regarding MS Office and other application software, hardware, mail server, Amtech ERP system, Window server OS, SQL server database, Symantec Backup, Anti-Virus and network connection.Evaluate, upgrade and install computer hardware, software, update Windows patch periodically. Maintain Microsoft Exchange mail server, check spam and block spam sender.

Shanghai City, China

Assisted sale manager on all kinds of sale activities

B.Sc

Diploma

Be