Elaine Tan Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Additional Responsibilities:• Apply all necessary certification for product• Assisting marketing to update and ensure all product image and price set across different e-commerce platform is accurate• To do routing and scheduling on product delivery for own driver• Managing driver and operation intern• Managing internal and external stakeholders in order for operations to run smoothly• Working with RMA vendor to perform on-site repair and refurbishmentResponsibilities:• Daily execution of Operational activities• Inventory management & reporting• Identifying operational requirements and opportunities for improvement.• Determining appropriate methods to analyse operations, relevant information, and data.• Documenting findings, preparing reports, and making recommendations.• Developing new processes and procedures to enhance operations.• Working with managers and employees to implement changes within the operations process.• Training employees to use new systems or follow new processes.• Determining the effectiveness of new processes• Establishing and maintaining quality standards• Research for new vendors that provide the best services with best price

Selangor, Malaysia

Additional Responsibilities:• Manage project and actively monitor on the progress to ensure all deadlines are met• Perform User Acceptance Testing (UAT) and sign-off for any new function deployed in company platform• Working with company compliance advisor to set up Standard Operating Procedure (SOP) and Policy to ensure the company’s product and project is compliance to regulatory requirementResponsibilities:• Manage of daily operations issues• Manage resources effectively• Monitor on team performance and work towards continuous services improvement• Review on operation procedures and services quality timely to ensure robust operational process, enhance efficiency and promote service standards.• Manage stake holders and drive business growth consistently• Foster a spirit of teamwork and unity among department members• Research for new supplier that provide the best service with the best price

Selangor, Malaysia

Additional Responsibilities:• Perform User Acceptance Testing (UAT) for any new function deployed in company platform• MPM Committee – organize recognition event and team building event for companyResponsibilities:• Propose and initiate process improvement plan to increase job efficiency and processing errors• Ensure timely escalation on any operational issue that will cause operational risk• Liaise with different department to ensure smooth operation in the company• Constantly perform research and analysis on competitor to understand their operating model and suggest new function or changes on our platform to ensure that our client received the best service• Research for new supplier that provide the best service with the best price• Assist manager on reporting and managing of stakeholders• Manage of task/project progression to ensure all deadlines are met

Selangor, Malaysia

Achievements: Early completion of probation Promotion to Senior Operation Executive after completion of probationAdditional Responsibilities: MPM Committee – organize recognition event and team building event for company Perform User Acceptance Testing (UAT) for any new function deployed in companyplatformResponsibilities: Propose process improvement plan to increase job efficiency and reduce processing errors Ensure timely escalation on any operational issue that will cause operational risk Constantly perform research and analysis on competitor to understand their operatingmodel and suggest new function or changes on our platform to ensure that our clientreceived the best service Research for new supplier that provide the best service with the best price

Kuala Lumpur, Malaysia

Achievements:• Removed work duplication that caused inefficiency• Removed manual work by creating standard template into system to reduce the operational riskAdditional Responsibilities:• Focus Group Committee - responsible to organize team outing and team building event• Annual Dinner Committee - responsible to organize annual dinner for company• i-Reporter - responsible to write article and report on any achievement or special events happening in any team in Malaysia centre and share on internal news portal to be viewed by all HSBC staff around the worldResponsibilities:• End-to-end processing of corporate action events• Assist manager in resource planning• Oversee team and ensure all task are processed and validated according to Standard Operating Procedure (SOPs) within the given Service Level Agreement (SLA) deadlines and Performance Level Agreement (PLA)• Ensure prompt escalation on any operational issues and unusual activities that may cause financial or reputational impact• Provide process streamlining ideas with a focus to improve efficiency and reduce operational risk• Provide process training to new joiners and promoted staff

Kuala Lumpur, Malaysia

Achievements:• Top and Strong PerformersAdditional Responsibilities:• Focus Group Committee - responsible to organize team outing and team building event• i-Reporter - responsible to write article and report on any achievement or special events happening in any team in Malaysia centre and share on internal news portal to be viewed by all HSBC staff around the worldResponsibilities:• End-to-end processing of corporate action events• Oversee team and ensure all task are processed and validated according to Standard Operating Procedure (SOPs) within the given Service Level Agreement (SLA) deadlines and Performance Level Agreement (PLA)• Ensure prompt escalation on any operational issues and unusual activities that may cause financial or reputational impact• Provide process streamlining ideas with a focus to improve efficiency and reduce operational risk

Responsibilities:• Perform research on current issues faced by particular industry• Prepare a written plan and agenda for the conference including the list of potential topics, speakers and clients• Communicate and brief marketing and sales team on the plan with key selling point in order to assist them to sell the program to potential clients• Perform sales call to sell the program to potential clients

Johor, Malaysia

Responsibilities:• Make arrangement with the retailer on the event venue and time• Arrange transportation for promoters• Assist and guide promoters to meet daily targets• Prepare daily sales report throughout the event

Johor, Malaysia

Achievement:Top SalesResponsibilities:• Identify client needs and introduce them the products that meet their needs

Johor, Malaysia

- Prepare document for client to sign- Bring document to Pejabat Hasil Dalam Negeri for stamping- Check process status

Kluang, Johore

- Weighing Lorry- Arrange Lorry- Check Petrol Usage using System- Prepare Delivery Order, Purchasing Order and Inventory- Communicating with supervisor to identify what is lacking- Calculate worker overtime working hour before sending to account department

Bachelor Of Management, Marketing

Activities and Societies: • Freedom Dance Crew (Founder) • Flying Dance Studio (Committee Member) • Career Fair 2011 (Committee Member) •.

High School, Science

Activities and Societies: • Interact Club (Vice Publicity Director) • Consumer Club (Secretary) • Malaysian Red Crescent Society.