Elaine Kuo Email & Phone Number

Hong Kong, SAR, HK

Hong Kong, SAR, HK

Pre-Opening team for an American Classic, the Langham Boston.Our historic home, remarkable place to stay. ****Travel + Leisure just ranked The Langham Hotel, Boston as one of the top 100 best new hotels in the world!*****We are also proudly sharing that The Langham Boston has been named in Travel + Leisure’s 10 Best Hotels in Boston!We invite you to.

Boston, MA, US

Human Resources Management: Oversee two departments on both Front desk and Human Resources, provide leadership, direction and strategy with effective game plans for employee relations improvement. Managed Human Resources and Employee Relations functions including recruiting, sourcing applications, new hire on-boarding and maintenance of employee files..

Boston, MA, US

#Reaching number 4 in all of Boston hotel on TripAdvisor!Operations Management: Supervise the daily operations of the Front Desk and Overnight Audit Staff. Provide guidance and leadership to Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Indirectly offers supervision for.

New York, NY, US

Responsible for supporting the Rooms Manager and General Manager in the day-to-day, overseeing the front office operations. Being as ‘’ face’’ of the openly brand-new boutique hotel, ensure visitors receive a heartwarming welcome and proper completion of all front office duties. Directly supervises all the front office personnel and lead the front office.

New York, NY, US

Boston Park Plaza is a 4-Star world-class hotel established in 1932. The historic downtown Boston hotel with 1,000+ guest rooms/suites.〖 Internship focused on front-office management and complaint resolution 〗-Served as a primary point of contact for guests amongst 15 team members, creating an excellent service experience for customers by representing the.

〖 Managerial role concentrated on staff development and new employee orientation 〗-Directed recruiting efforts by maintaining a critical needs list with the highest priority openings, and encouraged networking among placed executives. -Employed latest human capital practices that attracted high-potential talent. -Managed operations for 300+ tutors.

◈ Increased revenue by 40% through implementing brand marketing program for 200+ clients using social media platforms, ensuring clients remain loyal and boosting new ones. ◈ Executed general administrative duties including oversee more than 200 tutors and respond to 50+ emails and 30+ concerned phone calls per day.

〖 Operative role with emphasis on employee development and training 〗-Emphasized on delivering of best-in-class employee training and instruction, as well as the promotion of organizational effectiveness. -Managed the enterprise training and development plan, to ensure training and development activities and resources are aligned with business needs and.

〖 Internship focused on customer needs analysis and assessment and complaint resolution 〗Maximized productivity and efficiency of administrative tasks, and strived to deliver customer service excellence through precise management of customer analysis, assessments, gauging individual needs, and complaint resolution◈Managed annual leave requests for 68.

• 〖 Managerial function oriented to increase the efficiency of teaching and learning processes〗
• Improved teaching quality and learning efficiency through student affairs management.
• Trained more than 50+ teaching assistants and academic tutors to create a positive learning environment.
• Responded to emergency situations in the classroom with a calm demeanor.

〖 Managerial position concentrated on creating strategies for staff and student recruitment, Maintained desired staffing and student levels through ambitious recruitment management〗◈Identified growth opportunities while avoiding potential risks by analyzing the supplemental education market.◈ Surpassed enrollment and revenue goals by developing.

〖 Managerial function with special emphasis on implementing strategies to increase new customer recruitment 〗◈ Boosted revenues by recruiting 400+ new applicants while retaining current students.◈ Improved recruitment efforts by using advertising tools and promotions.◈ Recruited 400+ new customers while retaining the old clientele.◈ Train 5 newcomers and.

Strategic Human Resources Leadership

School Of Hospitality Administration- Master Of Management In Hospitality, Hospitality Management

Human Resources Management Certificate, Hr For People Managers Specialization

Master Of Education - Med, Multi/Interdisciplinary Studies

Bachelor Of Laws, Human Resources Management/Personnel Administration, General