Elaine Kuo Email & Phone Number

Hong Kong, Sar, Hk

Hong Kong, Sar, Hk

Pre-Opening team for an American Classic, the Langham Boston.Our historic home, remarkable place to stay. ****Travel + Leisure just ranked The Langham Hotel, Boston as one of the top 100 best new hotels in the world!*****We are also proudly sharing that The Langham Boston has been named in Travel + Leisure’s 10 Best Hotels in Boston!We invite you to experience this glamorous landmark and its exceptional service, world class amenities, while being just steps away from Boston’s best shopping, cultural destinations and attractions.

Boston, Ma, Us

Human Resources Management: Oversee two departments on both Front desk and Human Resources, provide leadership, direction and strategy with effective game plans for employee relations improvement. Managed Human Resources and Employee Relations functions including recruiting, sourcing applications, new hire on-boarding and maintenance of employee files. Responsible for employee recognition program and monthly events, improved participation score up to 20%. Overall Associates Satisfaction Scores 91.4%

Boston, Ma, Us

#Reaching number 4 in all of Boston hotel on TripAdvisor!Operations Management: Supervise the daily operations of the Front Desk and Overnight Audit Staff. Provide guidance and leadership to Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Indirectly offers supervision for the entire hotel as well as making policies and developing plans to carry out work programs. Developed Front Desk and Human Resources Stand of Procedures SOPs, and implemented associates engagement and training plan to support hotel strategies with outstanding services.

New York, Ny, Us

Responsible for supporting the Rooms Manager and General Manager in the day-to-day, overseeing the front office operations. Being as ‘’ face’’ of the openly brand-new boutique hotel, ensure visitors receive a heartwarming welcome and proper completion of all front office duties. Directly supervises all the front office personnel and lead the front office team while helping to improve overall associate and guest satisfaction. In charge of payroll, including but not limited to collecting timekeeping information, OT authorization form, salary transmittal forms.

New York, Ny, Us

Boston Park Plaza is a 4-Star world-class hotel established in 1932. The historic downtown Boston hotel with 1,000+ guest rooms/suites.〖 Internship focused on front-office management and complaint resolution 〗-Served as a primary point of contact for guests amongst 15 team members, creating an excellent service experience for customers by representing the brand positively, providing prompt and quality services, and upholding all operational standards. -Managed delivery of service excellence to guests residing in 1000+ guest rooms/suites, managing full gamut of front-office management and compliant resolutions for over 500 guests per shift. -Enabled hotel earn 5 Star Reviews on Trip Advisor within three months.◈ Provided customer service to an average of 500 global customers per day, with clients from different backgrounds, including flight crews, business conference members and tourists.◈ Exercised independent judgment in resolving more than 50 guest complaints and concerns per day.◈ Managed reservations by using OPERA® system to assist customers during check-in and check-out process.◈ Processed financial transactions for at least $10k per week, including multiple currency conversions, credit/debit/crypto-currencies, checks, and electronic transactions with a high degree of accuracy, efficiency, and expediency.◈ Drove 30% sales increase by using Nor1 Checkin Merchandising to upsell room revenue. ◈ Coordinated 10 special events with more than 200 attendees working with interior decoration and food service departments (honeymoon, weddings, and celebrations).

〖 Managerial role concentrated on staff development and new employee orientation 〗-Directed recruiting efforts by maintaining a critical needs list with the highest priority openings, and encouraged networking among placed executives. -Employed latest human capital practices that attracted high-potential talent. -Managed operations for 300+ tutors, including email & phone responses. -Created positive working relationships with staff and program team members to facilitate academic program development, modification, and monitoring from conception through termination.◈ Reviewed recruitment questionnaires to determine qualified candidates out of 300 applications monthly.◈ Conducted 60+ interviews per week with potential employees to contribute to recruiting.◈ Trained 10+ interviewer per week to follow company protocol and policies.◈ Acted as a supervisor to perform annual staff evaluation on staff by tailoring the training guide for each position and maximized internal departmental functions.◈ Acted as a pioneer in company special program projects and Improving Performance.

◈ Increased revenue by 40% through implementing brand marketing program for 200+ clients using social media platforms, ensuring clients remain loyal and boosting new ones. ◈ Executed general administrative duties including oversee more than 200 tutors and respond to 50+ emails and 30+ concerned phone calls per day.

〖 Operative role with emphasis on employee development and training 〗-Emphasized on delivering of best-in-class employee training and instruction, as well as the promotion of organizational effectiveness. -Managed the enterprise training and development plan, to ensure training and development activities and resources are aligned with business needs and optimized for maximum impact. -Received 40 position feedbacks.◈ Trained more than 40 administrative staffs to follow company policies and procedures as well as the planning and execution of 10+ advertising campaigns.◈ Assisted the team with other human resources administration activities.◈ Coordinated 4 educational seminars and 5 training lectures to ensure a positive experience for trainees; received 40 instances of positive feedback.◈ Guided and supported upper management in the fundamentals of learning needs and skill gap analysis.◈ Assist in the design and distribution of key KPIs for management and monitor employee KPI compliance.

〖 Internship focused on customer needs analysis and assessment and complaint resolution 〗Maximized productivity and efficiency of administrative tasks, and strived to deliver customer service excellence through precise management of customer analysis, assessments, gauging individual needs, and complaint resolution◈Managed annual leave requests for 68 employees◈Strong communication skills to multi-task and work in a fast-paced environment while under pressure with multiple assignments. ◈ Assessed 100+ customers’ needs per day to ensure a high level of satisfaction. ◈ Resolved 70+ customer complaints and concerns per day in writing and via telephone. ◈ Utilized conflict-resolution skills by providing mediation services.

〖 Managerial function oriented to increase the efficiency of teaching and learning processes〗• Improved teaching quality and learning efficiency through student affairs management. • Trained more than 50+ teaching assistants and academic tutors to create a positive learning environment. • Responded to emergency situations in the classroom with a calm demeanor.

〖 Managerial position concentrated on creating strategies for staff and student recruitment, Maintained desired staffing and student levels through ambitious recruitment management〗◈Identified growth opportunities while avoiding potential risks by analyzing the supplemental education market.◈ Surpassed enrollment and revenue goals by developing leading-edge student recruitment strategies.◈ Ensured adequate staffing levels through recruitment planning.◈ Identified growth opportunities and potential risks by analyzing the supplemental education market.◈ Attained enrollment and revenue goals and increase enrollment rate by developing student recruitment strategies.◈ Developed tailored enrollment programs to meet the needs of students and parents.

〖 Managerial function with special emphasis on implementing strategies to increase new customer recruitment 〗◈ Boosted revenues by recruiting 400+ new applicants while retaining current students.◈ Improved recruitment efforts by using advertising tools and promotions.◈ Recruited 400+ new customers while retaining the old clientele.◈ Train 5 newcomers and integrate them into the work environment, tailoring the training guide for each position.◈ Analyzed the supplemental education market and identified opportunities for growth. ◈ Developed tailored enrollment programs to meet the needs of students and parents. ◈ Increased enrollment by implementing targeted promotional campaigns.◈ Interviewed, hired, and trained five new staff members and integrated them into the work environment, tailoring the training guide for each position.◈ Designed and implemented tailored enrollment programs to meet the needs of students and parents.◈ Created inventive, targeted promotional campaigns and advertising tools that increased enrollment of high-quality students with superior academic backgrounds.

Strategic Human Resources Leadership

School Of Hospitality Administration- Master Of Management In Hospitality, Hospitality Management

Human Resources Management Certificate, Hr For People Managers Specialization

Master Of Education - Med, Multi/Interdisciplinary Studies

Bachelor Of Laws, Human Resources Management/Personnel Administration, General