Daily Tasks:• Client Site Visits - Based up Customer Requirements.• Programming, Labeling & deployment of Acsys Products (Locks & Keys)• Being available online during business hours to Monitor and answer any incoming support requests from customers• Software Upgrade / Troubleshooting based on customer request• Physically / Remotely examining Acsys faulty items reported by clients and repair them or do the needful as per the Process• Contributing in solving issues that… Show more Daily Tasks:• Client Site Visits - Based up Customer Requirements.• Programming, Labeling & deployment of Acsys Products (Locks & Keys)• Being available online during business hours to Monitor and answer any incoming support requests from customers• Software Upgrade / Troubleshooting based on customer request• Physically / Remotely examining Acsys faulty items reported by clients and repair them or do the needful as per the Process• Contributing in solving issues that needs collective effort as a team to be solved and Internal team Knowledge sharing• Creating and Updating User Guides• Follow up with Open / Pending / Overdue tickets• Taking Ownership of the Issues and ensure quicker resolutionWeekly Tasks:• Weekly report to Regional Manager• Escalating the Repeat Critical Issues to Supervisor / Concerned Department• Attending to Customers & Distributors meetings based on requirements• Manage inventory of stock (Support) and Coordinate shipment stock items• Timesheets submission on timeMonthly Tasks:• Remotely Follow up with all Customers as a pulse check• Carrying out Monthly Maintenance Activities as required remotely• Sending out Monthly Reports to Customer as per their requirements• Ticket / Issue / HW based monthly report to Manager• FAQ & Knowledge Base updates in Acsys CRMOccasional Tasks:• Installation and Update of Acsys software to the customers• Programming of locks for ongoing projects• Repairing of User Keys (Keypads, Battery, LCD Replacement, Firmware Flashing) and Locks• Field Visits to check the status of installed assets• Field Test for new Products - Initiated by Acsys and share Findings• Supervise Deployment (Trial / Mass)• Onsite Visit based on Client Requests• Identifying Sales Opportunity with the Customers and reporting it to the Sales Head with respect to Acsys Products Show less

Daily Tasks:• Software / SMS Gateway Daily monitoring• Supporting the Field / Site Operators• Active Participation in Day-to-Day activities of NOC• Provide First Level Support in case of any reported issues and also escalating issues on the right time to the right team• Being available for any support requests from the Field Support Engineers (Onsite / Remote)• Manual Code generation for the End-Users• Programming Keys and Locks• Repairing Acsys… Show more Daily Tasks:• Software / SMS Gateway Daily monitoring• Supporting the Field / Site Operators• Active Participation in Day-to-Day activities of NOC• Provide First Level Support in case of any reported issues and also escalating issues on the right time to the right team• Being available for any support requests from the Field Support Engineers (Onsite / Remote)• Manual Code generation for the End-Users• Programming Keys and Locks• Repairing Acsys products• Training the Field Users as requiredWeekly Tasks:• Weekly Report to NOC / Operation Manager• Sending Weekly Escalation Report to Acsys Support• Visiting On-site for updating data from Locks & Keys• Conduct Weekly User Training On-Site (Device Handling Procedure, Locks & Keys)• Weekly Check - Credit Usage on the SMS Gateways• Conduct Training on Software Operations to NOC / Operations Team• Weekly Follow-up on Software User Accounts Activity• Attending Customers & Distributors Meetings based on requirements• Timesheets submission on timeMonthly Tasks:• Monthly report to NOC / Operations Manager• Sending out Monthly Repeat Issues Tracker to Manager• Monthly reports of User Activity / Site Operation Count / Unblock etc.• Monthly Reviews with Site Engineers• Monthly Reports of Software Account Activity• Conduct Monthly Review meetings with NOC / Operation Team• FAQ / Knowledge Base updates in Acsys CRMOccasional Tasks:• Installation and updating of Acsys software at the Site / Customer Location• Programming of Locks and Keys for ongoing projects• Repairing of User Keys (Keypads, Battery, LCD Replacement, Firmware Flashing) and Locks• Field Visits to check the status of installed assets• Field Test for new Products - Initiated by Acsys and share Findings• Onsite Visit based on Client Requests Show less

- Provide IT and Administrative support for the Client Support Desk.- Monitoring the service requests and response time.- Prepare unit reports by reviewing and analyzing client ticket information in the customer relationship management system.- Respond to staff members of the client mission inquiring on the status of their request in process.- Build relationship with and liaise with other business units of the Regional Support Center Entebbe (RSCE) to ensure client requests re… Show more - Provide IT and Administrative support for the Client Support Desk.- Monitoring the service requests and response time.- Prepare unit reports by reviewing and analyzing client ticket information in the customer relationship management system.- Respond to staff members of the client mission inquiring on the status of their request in process.- Build relationship with and liaise with other business units of the Regional Support Center Entebbe (RSCE) to ensure client requests re resolved promptly.- Replace the RSCE Administrative Assistant when on leave or not available.- Perform other related work as requested by RSCE Chief of Operations. Show less

- Sort and Scanning Documents.- Edit and compress each scanned document.- Enter Data into the Database.- Create a filing system and file all hard copies into their respective folders.- Redesign the GUI of the KIIDP RAP Database. Using ASP.NET and ASP running on MS SQL Server 2008 R2.- Develop the Administration Section to manage the KIIDP RAP Database.- Perform Data Integrity Checks i.e. check for spellings, remove redundant data, edit entered data to ensure that it all… Show more - Sort and Scanning Documents.- Edit and compress each scanned document.- Enter Data into the Database.- Create a filing system and file all hard copies into their respective folders.- Redesign the GUI of the KIIDP RAP Database. Using ASP.NET and ASP running on MS SQL Server 2008 R2.- Develop the Administration Section to manage the KIIDP RAP Database.- Perform Data Integrity Checks i.e. check for spellings, remove redundant data, edit entered data to ensure that it all has the same naming convention. Show less

- Maintaining the Accounting Software (Peachtree Quantum) – Daily Backups and Updates. - Troubleshooting Network and Computer Problems - Software and Hardware Installation and Maintenance. - Prepare departmental worksheets for preliminary data entry. - Collect International Relief Development (IRD) data for analysis. - Manage Accounts Receivables/Payables, Journal Entry, Float (Petty Cash), Payroll (Time and Attendance), Cash count and Peachtree Bank Reconciliations. -… Show more - Maintaining the Accounting Software (Peachtree Quantum) – Daily Backups and Updates. - Troubleshooting Network and Computer Problems - Software and Hardware Installation and Maintenance. - Prepare departmental worksheets for preliminary data entry. - Collect International Relief Development (IRD) data for analysis. - Manage Accounts Receivables/Payables, Journal Entry, Float (Petty Cash), Payroll (Time and Attendance), Cash count and Peachtree Bank Reconciliations. - Help the Internal Audit Team in auditing the USA Government contracts (IRD, TWISS I and II) in preparation for the DCMA with data analysis, verification. Show less

Provide internal and external technical support, Customer care technical support, Product documentation, Installation and on-site training

- Development of a Human Resource Management Information System to enhance record managing employees and procurement using PHP with MySQL as the back end Database.- Oversee the implementation of the system.- Provided training to the staff.- Provide technical assistance to the Network Administrator.