Elana Bailey Email & Phone Number

United States

Sunrise, Florida, United States

Fremont, Ca

Developed a new parts ordering process to reduce the amount of time to receive the commodity parts for testing and to decrease expenditure to the Engineering department as a whole. This new process also allowed a one time clean-up exercise yielding the return of over $400K unused material from the engineering lab back into production.Built comradery and a good working relationship with cross-functional teams (customer, sales, engineering and supply chain) to satisfy customer requests as well as upper management in support of business objectives.Created training program with extensive training manual, guide, and full end to end process flows using Visio and PDFCreated weekly, monthly, and quarterly reporting to increase visibility into the programMonitoring and processing of daily operations and requests using Agile and CloudSolvInventory control and management

Massachusetts

Global Program manager for VMAX Enterprise Storage handling field requests for custom or non standard configurations for external customers and incremental revenue generation. Developed significantly streamlined process to improve turnaround and response time. Work closely with sales, engineering and manufacturing to satisfy customer requests. Responsibilities included:● Primary liaison with engineering for design and qualification approval during product development.● Monitor daily operations including communications with field and customers post product launch.● Document repository coordinator: project collateral was very disorganized and it was difficult to find information. This caused issues in managing the programs. Global sales reps were frustrated as they could not understand program status and their customers were dissatisfied with EMC’s responsiveness. I created hierarchy and usage guidelines and assumed responsibility to manage content and users .The business did not have metrics associated with these engineering intensive programs. I worked with stakeholders to understand expectations, gaps and success criteria.● Defined and gained agreement for proposed metrics. Established cadence for regular review and increased overall visibility of the program.● Created weekly, quarterly and yearly reports and analysis capturing key metrics of program health and steady-state activity for executive management audience.Program grew to support over 300 RPQs quarterly and improved average response time from 15 days to 8 days. Process improvements enabled more robust RPQ acceptance and more efficient engineering resource planning.see other job titles for more descriptions

Massachusetts, United States

Learned and performed responsibilities of Engineering Business Program Manager such as participating in cross-functional teams, learning corporate infrastructure and tools, and working with peers and managers to establish milestones and project schedules. Was requested to continue part-time in fall. Hand-picked for early hire program.

Massachusetts, United States

Worked on program to significantly improve tracking and reconciliation procedures for systems and software licenses in the field. Program Lead May 2013 - August 2013● Worked with Services Product Managers to identify biggest opportunities. ● Developed procedures and documentation to capture gaps, identify root causes and enable consistent reporting and remediation in the future. ● Piloted program and used feedback to further enhance. Project Specialist May 2012 - April 2013● Avamar missing systems project – improved data accuracy by 90% which helped company recover $millions. ● Drove project to eliminate VMAX e-Licensing backlog. New registration process for add-on enterprise software had several launch challenges. Developed new procedure, provided documentation and tooling to resolve the backlog and to streamline the process going forward. This provided critical improvements in customer satisfaction and accelerated EMC’s revenue recognition for software products.

Massachusetts, United States

● Began as a Courtesy Technician. Rapidly progressed to new roles through training and on-the-job experience. During tenure served as Upper Bay technician and Lower Bay Technician. Completed all managerial training. ● Act as Customer Service Advisor/Team Lead and Supervisor. Act as closer when Manager unavailable. This includes: cleaning, closing register, shut-down of facility and locking up.

Massachusetts, United States

● Developed office organization improving efficiency in hard copy filing systems● Data Entry for Logistics shipments, returns, and inventory stocking● Shipping/Receiving and “Good” Returns Processing including database updates and re-packaging● Trained other employees in new and established processes

Massachusetts, United States

● Member of the lab operations group in GAME (Global Advanced Manufacturing Engineering). I was responsible for equipment management and tracking. Duties included packaging material for shipping and receiving, processing material and paperwork for internal customers.● Performed on-going and quarterly ISO compliance audits and responsible for data entry to ensure correct locations maintained in Oracle.

Bachelor’S Degree, Business Administration And Management, General

Project created for non-profit class was actually chosen to be implemented by the non-profit organization selected for the assignment.

Associate'S Degree, Accounting