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Elana Botha Email & Phone Number
Trust and Safety Lead - U.S
at
Pet Media Group (PMG)
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Trust and Safety Lead - U.S
Location
City Of Cape Town, Western Cape, South Africa
Company size
Who is Elana Botha? Overview
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Quick answer
Elana Botha is listed as Trust and Safety Lead - U.S at Pet Media Group (PMG), a company with 63 employees, based in City Of Cape Town, Western Cape, South Africa. AeroLeads shows a matched LinkedIn profile for Elana Botha.
Elana Botha previously worked as Support Operations Lead at Nowsta and Implementation Manager at Nowsta. Elana Botha holds Masterclass Software Testing With Jira & Agile - Qa Lead Course, Software from Udemy.
Company email context
Email format at Pet Media Group (PMG)
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Pet Media Group (PMG)
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Profile bio
About Elana Botha
With over 15 years of experience in Customer Support, I bring a blend of hardworking dedication and a can-do attitude to every task. I thrive in environments where adaptability is key, easily picking up new skills and seamlessly following direction.My journey has led me through various roles, from frontline support to leading support teams and spearheading internal training programs. My Project Management training is evident in my excellent time management and organizational skills, ensuring that projects are not just completed, but done so efficiently and effectively.One of my passions lies in fostering great relationships with customers and training others to do so too. I believe in the power of clear communication and going the extra mile to ensure satisfaction for any client.In addition to my customer-centric approach, I also have hands-on experience in software platform implementation and external training. I regularly run training sessions for new clients and have built out video training sessions that can be used for further training purposes. My background in Journalism gives me an edge for the creation and design of training documentation and SOP's, that also underscore my commitment to clarity and efficiency within any organization or team.In summary, I am a hard worker who will get stuck in wherever I am needed and make sure the job is done well. I love a challenge and I am always open to learning new things!
Current workplace
Elana Botha's current company
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Pet Media Group (Pmg)
17 roles
Elana Botha work experience
A career timeline built from the work history available for this profile.
Support Operations Lead
Current
Jul 2024 - Present
Implementation Manager
CurrentIn my role as Implementation Manager for all WFM clients, I create and set up all new WFM client system accounts. I also provide documentation and run training sessions to ensure end-users are proficient in using the Nowsta platform, and provide ongoing support to address any post-implementation issues and questions that may come up during onboarding.
Jan 2024 - Present
Senior Customer Support Specialist
My role as Senior Customer Support Specialist encompasses a wide range of responsibilities crucial to delivering exceptional service and optimizing team performance. These include: advanced issue resolution, effective management of escalated cases, mentoring and training team members, driving process enhancements, conducting insightful data analysis, and.
Jul 2023 - Jul 2024
Customer Support Specialist
I served as the frontline liaison between Nowsta and its customers, ensuring their inquiries, concerns, and issues were addressed promptly and effectively. My responsibilities included providing assistance and troubleshooting for products or services, resolving customer complaints, and offering guidance on product usage and features. Through my strong.
Oct 2022 - Jul 2023
Brief Based Writer
Current
Absolute Mama Magazine
Freelance brief-based article writing in various issues of both the digital and print versions of Absolute Mama Magazine.Written Work Portfolio: https://docs.google.com/document/d/1Exe9C2ygl_2ZDiT2zFBaTDFiByzyFxturbL6NCNVnE4/edit
Feb 2021 - Present
Web Content Writer
Freelance brief-based SEO blog article writing for various websites and social media platforms.
Apr 2022 - Aug 2023
Customer Support Specialist
May 2022 - Sep 2022
Content Writer & Virtual Assistant
Equanimity Art
Online content and copy creation for websites such as whichcollege.ie and nightcourses.co.uk.
Jan 2021 - Mar 2022
Retrenched - Network Support Team Manager
As the Network Support Team Manager for the online Bingo network on Microgaming, I led a dynamic team of 16 Chat Hosts responsible for creating engaging and interactive experiences for players. In this role, I oversaw the day-to-day operations of the Chat Host team, ensuring smooth and efficient functioning of chat rooms and promoting a positive gaming.
Jan 2011 - Oct 2020
Chat Host/Chat Support
Piggs Peak Online
Managed by Redshift, contracted to Microgaming
Dec 2009 - Dec 2010
Chat Host/Chat Support
- Working in an online based community of UK and Canadian players, contracted to Microgaming
Sep 2009 - Dec 2010
Personal Assistant
Carol Carey (Private Medical Position)
Personal assistant to Carol Carey (Quadriplegic)
Nov 2008 - May 2009
General Assistant (Summer Contract)
Atholl Centre
General Assistant to Hotel Management
Apr 2008 - Nov 2008
Market Researcher, Assistant To Manager
Jun 2003 - Mar 2008
Market Researcher, Assistant To Manager
Jun 2003 - Mar 2008
Market Researcher, Assistant To Manager
Jun 2003 - Mar 2008
Team & coworkers
Colleagues at Pet Media Group (PMG)
Other employees you can reach at petmediagroup.com. View company contacts for 63 employees →
MM
Mario Monir
Colleague at Pet Media Group (Pmg)
Spain, Spain
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AI
Adrian Imreorow
Colleague at Pet Media Group (Pmg)
Sweden, Sweden
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RZ
Rahib Zafar
Colleague at Pet Media Group (Pmg)
Pakistan, Pakistan
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PH
Paulina Hansson
Colleague at Pet Media Group (Pmg)
Stockholm, Stockholm County, Sweden, Sweden
View →
SO
Sophia Oliva
Colleague at Pet Media Group (Pmg)
Skövde, Västra Götaland County, Sweden, Sweden
View →
SF
Sara Furberg
Colleague at Pet Media Group (Pmg)
Stockholm, Stockholm County, Sweden, Sweden
View →
YP
Yvonne Popovici
Colleague at Pet Media Group (Pmg)
Greater Stockholm Metropolitan Area, Sweden
View →
MH
Marius Hornslien
Colleague at Pet Media Group (Pmg)
Oslo, Oslo, Norway, Norway
View →
EF
Emily Fuller Larsson
Colleague at Pet Media Group (Pmg)
Greater Uppsala Metropolitan Area, Sweden
View →
DS
Dalma S.
Colleague at Pet Media Group (Pmg)
Barcelona, Catalonia, Spain, Spain
View →
Mario Monir
Colleague at Pet Media Group (Pmg)
Spain, Spain
View →
AI
Adrian Imreorow
Colleague at Pet Media Group (Pmg)
Sweden, Sweden
View →
RZ
Rahib Zafar
Colleague at Pet Media Group (Pmg)
Pakistan, Pakistan
View →
PH
Paulina Hansson
Colleague at Pet Media Group (Pmg)
Stockholm, Stockholm County, Sweden, Sweden
View →
SO
Sophia Oliva
Colleague at Pet Media Group (Pmg)
Skövde, Västra Götaland County, Sweden, Sweden
View →
SF
Sara Furberg
Colleague at Pet Media Group (Pmg)
Stockholm, Stockholm County, Sweden, Sweden
View →
YP
Yvonne Popovici
Colleague at Pet Media Group (Pmg)
Greater Stockholm Metropolitan Area, Sweden
View →
MH
Marius Hornslien
Colleague at Pet Media Group (Pmg)
Oslo, Oslo, Norway, Norway
View →
EF
Emily Fuller Larsson
Colleague at Pet Media Group (Pmg)
Greater Uppsala Metropolitan Area, Sweden
View →
DS
Dalma S.
Colleague at Pet Media Group (Pmg)
Barcelona, Catalonia, Spain, Spain
View →
5 education records
Elana Botha education
Masterclass Software Testing With Jira & Agile - Qa Lead Course, Software
Udemy
Pmp Project Management - Certification 2, Project Management
Collegesa
Pmp Project Management - Certification 1, Project Management
Collegesa
Diploma In Journalism And Media Studies, Journalism
Creative Writing Course, Journalism
Independent Newspaper Group
FAQ
Frequently asked questions about Elana Botha
Quick answers generated from the profile data available on this page.
What company does Elana Botha work for?
Elana Botha works for Pet Media Group (PMG).
What is Elana Botha's role at Pet Media Group (PMG)?
Elana Botha is listed as Trust and Safety Lead - U.S at Pet Media Group (PMG).
Where is Elana Botha based?
Elana Botha is based in City Of Cape Town, Western Cape, South Africa while working with Pet Media Group (PMG).
What companies has Elana Botha worked for?
Elana Botha has worked for Pet Media Group (Pmg), Nowsta, Absolute Mama Magazine, Like And Share Marketing, and Lunchbox.
Who are Elana Botha's colleagues at Pet Media Group (PMG)?
Elana Botha's colleagues at Pet Media Group (PMG) include Mario Monir, Adrian Imreorow, Rahib Zafar, Paulina Hansson, and Sophia Oliva.
How can I contact Elana Botha?
You can use AeroLeads to view verified contact signals for Elana Botha at Pet Media Group (PMG), including work email, phone, and LinkedIn data when available.
What schools did Elana Botha attend?
Elana Botha holds Masterclass Software Testing With Jira & Agile - Qa Lead Course, Software from Udemy.
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