• Responsible for helping Judicial Officer with case flow management.• Respond to customers’ inquiries via phone, email, and voicemail.• Maintains case documentation.• Responsible for working and maintaining the division inbox.• Adhere to data integrity and timelines per applicable laws and regulations.• Manages scheduling for all cases including emergency matters.• Ensures court-scheduled events and review dates are entered in every case.• Enters judgments.• Responsible for entering minute orders (MINC) on all hearings and trials.• Processes orders issued by Judicial Officer.• Assist jurors.• Assist with coverage for other civil divisions.

• Provision Advance Voice products in their perspective switches.• Complete TN Management work to assure customer's numbers are on the correct account and in the correct status.• Process Business Voice Edge (BVE) move request for customers.• Process Migration Disconnects for Small Business customers moving to Business Voice Edge.• Responsible for completing email escalations to assist Project Managers and other groups.• Completing Port Out request for customers who have transferred their number(s) to another provider.• Responsible for submitting escalation requests to the appropriate channels.• Responsible for completing Trunking Directory Listing task and assisting with SMB escalations for Directory Listing.

• Responsible for completing SMB Directory Listing fallout task.• Submitting escalation requests to DA/DL Support and OM West Escalations for tasks that need additional assistance to complete.• Responsible for completing Toll Free reject task.• Making outbound calls to customers to request new paperwork or a recent bill copy for Toll Free services.• Responsible for creating MACDs for DOJ techs who make changes to a customer’s account on the day of installation.• NPS (National Provisioning Systems)-provisioning of SMB voice lines in the switch.• Correcting/fixing errors due to voice feature fallout.

• Responsible for answering all inbound calls from members regarding their health care benefits, monthly premiums, and billing inquiries.• Assist members in taking service payments, premium payments, setting up payment plans, and answering questions and concerns based on my ability for financial assistance.• Requesting account reviews for incorrect deductible and out of pocket accumulations and inaccurate billing for services rendered.• Submitting reprocess request for claims and coordination of benefits.

• Responsible for reviewing all forms/paperwork and other documentation required to obtain Comcast Business Services and ensuring they are accurate per customer’s request.• Build requested services for customers in the main billing system.• Build static IPs in IP Control for customers.• Answering & documenting all incoming and outgoing calls to determine customers’ nature and respond to calls/emails regarding products and general inquiries.• Respond with empathy to complaints & other concerns from customers about their installation or services provided.• Contact the customer or Sales Rep to obtain any required documentation not originally provided.• Answering inbound overflow calls from customers or technicians to check the status of an order, reschedule, or cancel.

• Responsible for inbound billing inquiries; taking payments, setting up payment arrangements, applying credits, adjusting, and going over customers invoices.• Upgrading and downgrading existing Comcast Business Services, i.e., video, voice, internet.• Adding and removing additional features for voice, internet, and video.• Basic technical troubleshooting for video, voice, and internet.• Answering & documenting all incoming and outgoing calls to determine customer’s nature and respond to calls/emails regarding products and general inquiries.• Escalated any issues that could not be resolved on the call; make follow up calls with the customers to make sure the request was complete.