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I'm passionate about contributing to innovation through quality assurance. QA is so fascinating to me because I love diving into so many aspects of software, working with a wide range of people, and investigating for bugs. I have done volunteer work for local organizations including the Oregon Humane Society and Transition Projects. I am a strong believer that compassion is the best way to connect with one another.Specialties: software and mobile app testing, technical troubleshooting, documentation
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Qa EngineerLumen Learning Nov 2021 - PresentPortland, Or, Us -
Qa EngineerNursegrid Dec 2019 - Oct 2021Portland, Oregon, Us -
Customer Support SpecialistNursegrid Apr 2017 - Dec 2019Portland, Oregon, UsIn this role I provide technical and business support to both business customers and mobile users of our Manager and mobile NurseGrid applications. I love my job! It's so rewarding to help nurses and other healthcare professionals utilize Nursegrid to manage their busy schedules, and the team and culture at NurseGrid is so positive and proactive.- Troubleshooting user issues through email and live chat via Intercom support software- Navigating SQL database to isolate data relevant to issue resolution- Reporting bugs and escalating tickets to product/QA team- Regression QA testing for Manager product- Mobile QA testing of Android app- Responding to user reviews on Google Play store and iOS App store- Writing, editing, and updating documentation for support documents and support team processes- Training new hires for customer support specialist role- Using internal data tools to deactivate accounts, reset passwords, add and edit worksite and credential information
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Customer Service SpecialistImr Test Labs Oct 2016 - Mar 2017Lansing, New York, UsIn this position, I organize paperwork for incoming test work orders and match the orders with required technical specifications for the engineering department. I also answer customer calls and emails to assist with status updates, changes to testing needs or deadlines, and other troubleshooting. I absolutely love interacting with customers and coworkers and am excited to flex my interpersonal and problem solving skills. -
ReceptionistImr Test Labs Jul 2016 - Oct 2016Lansing, New York, UsThis position has been helping me to expand my technical skills. I perform quality checks on technical reports before distributing them to our customers on a daily basis. I also relay office traffic to the appropriate department, organize invoices, and interpret technical reports to log failure incidents in the company record. There is so much to learn about the metal testing industry, and it's wonderful to work with so many positive, encouraging, knowledgeable colleagues.
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Licensing AssistantOregon Medical Board Feb 2016 - Jun 2016I worked with a fantastic team of people to license doctors, physicians and acupuncturists in the state of Oregon. My role included processing initial applications for medical licenses, organizing and storing confidential documents, and distributing license paperwork. It was a temporary position to help the board meet demand during a busy time, and I enjoyed learning about the licensing process.
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Development InternTransition Projects Jan 2016 - Jun 2016Portland, Or, UsThis experience was incredibly moving and life changing for me. I served in many roles, from greeting guests and accepting donations at the front desk to providing volunteer management and coordination support during their annual fundraising event. All of the stories from participants and staff were incredible to hear, and it was a wonderful gift to learn more about the nonprofit sector. Other projects I worked on included in-kind donor and parter organization research as well as the organization and sorting of donations. -
Assistant Account ExecutiveFrause Sep 2010 - Jun 2012Seattle, Wa, UsResearch, writing, editing, assistance with strategic planning, conduction of media relations and basic administrative duties. Clients served represented hospitality/tourism, business, government, and construction sectors. This experience was instrumental in sharpening my professional writing and communication skills. I also further honed my ability to dive into a client's story and tease out the most vivid details while creating press kit materials.
Elana Silverman Skills
Elana Silverman Education Details
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University Of OregonAnd Business -
Oregon Institute Of TechnologyHealth/Medical Physics
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Portland Community CollegeGeneral
Frequently Asked Questions about Elana Silverman
What company does Elana Silverman work for?
Elana Silverman works for Lumen Learning
What is Elana Silverman's role at the current company?
Elana Silverman's current role is QA Engineer.
What is Elana Silverman's email address?
Elana Silverman's email address is el****@****rid.com
What is Elana Silverman's direct phone number?
Elana Silverman's direct phone number is (866) 635*****
What schools did Elana Silverman attend?
Elana Silverman attended University Of Oregon, Oregon Institute Of Technology, Portland Community College.
What are some of Elana Silverman's interests?
Elana Silverman has interest in Programming, Volunteering, Learning, Yoga, Social Media, Baking, Reading, Hiking, Community Management, Qa Engineering.
What skills is Elana Silverman known for?
Elana Silverman has skills like Press Releases, Media Relations, Social Media, Public Relations, Strategic Communications, Customer Service, Research, Content Writing, Cision, Facebook, Marketing Communications, Blogging.
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