Elana Cipin Email & Phone Number

Toronto, On, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Miami, Florida, Us

Contributed to Sales, Marketing, Customer Success and Partner operations through high-growth. Defined and streamlined processes for customer facing teams' execution, and hand-off between departments. Managed a Salesforce data migration project from business requirement gathering, to datamanagement, and process improvement to gain a 360-degree view of the customer lifecycle. As Salesforce Administrator, designed system workflows to supported more efficient business processes.Created dashboards and analyzed reports on performance, forecast and lead indicators forteams, individuals and strategic programs.

Toronto, Ontario, Ca

Co-ordinate across departments to increase efficiency of Sales processes through training resource creation, and process workflow definition. Build and refine solutions within Salesforce infrastructure to improve automated workflows for sales cycle and contract management. Lead team to effectively complete routine tasks, project timelines, and manage change.

Toronto, Ontario, Ca

Contract administrator and trainer for sales reps using configure, price, quote software. Developed and documented sales operations process best practices. Supported data integrity of CRM systems including Salesforce, to maintain accurate reporting.

Toronto, Ontario, Ca

Increased accuracy of customer invoicing through review of <1000 contractual customers, analyzed processes of monthly billing to reduce errors, assisted in subscription and overage billing, and revenue allocation.

Toronto, Ontario, Ca

Implemented digital communications for American Express Delights program from writing copy deck, to updating website CMS, email order fulfillments, responding to customer inquiries, tracking sales. Multi-tasked office reception duties including answering phone, greeting clients, tracking couriers, supporting executive team, ordering office supplies, maintaining phone system. Flexibility providing support to account team through research for business development, administrative duties.

Toronto, Ontario, Ca

Maintained client relations through writing contact reports, managing timelines, updating budgets, helping with invoicing. Helped with creative coordination through liaising with creative team to keep deliverables on schedule, proof-reading, creative brainstorming. Conducted secondary research on diverse issues to support client positioning, strategic planning and other projects.

Montreal, Qc, Ca

Helped train and oversee new staff, supervised student textbook floor, and information desk. Assisted in maintenance of database, input new information, modifying existing data, and fixing errors to keep up to date. Took initiative to develop proposal for integrated marketing strategy, determining appropriate goals, objectives and tactics. In team, put together promotional material for store sales, for social media, brochure, newsletter, and mass email.

Scaled Creative Labs through coordinating promotional pamphlet, conducting market and competitive analyses. Performed industry research, analyzing different market segments, target markets, competition and business opportunities. Established contacts with online media to explore new channels for increasing awareness of organizations product.

Coordinated traffic of all advertising material for multiple productions. Assisted creating and maintaining media plan for print, radio, television advertisements and promotions. Typed detailed minutes at weekly departmental meetings to assist in organization of team deadlines. Prepared time sensitive communications materials for opening nights, such as playbills, guest list, posters.