Elana Grinnell Email & Phone Number

Cleveland, Oh, Us

Orrville, Ohio, United States

• Support strategic cross-functional initiatives/projects including Equipment & Service (E&S), Away From Home (AFH) SBA or across the company (i.e. with Retail SBA)• Partner with Field Service Management, Field Support, Field Sales, Marketing, R&D, Finance and the National Call Center in the implementation and management of service initiatives• Support and develop communication platform (SharePoint) to distribute and store all E&S communications to E&S JMS employees and outside vendors• Create, update and store the entirety of the E&S SOP’s within SharePoint• Administer and capture customer experience feedback through online surveys• Create knowledge Testing, Customer and Call Center SurveysContracts and Supplier Management• Lead the creation and renewal of North American Third Party Service Provider, Call Center, warehouse and GPO/Distributor E&S agreements (Free on loan and Leasing) (Roughly ~$10 Million annual spend)• Manage contract database (Novatus) for Third Party Service Provider, Distributor/GPO, Warehouse, and Call Center contracts• Support NA Third Party Service Provider sourcing and RFP process through collaboration with the JMS Procurement teamSystem & Analytics• Develop and analyze KPI’s for Third Party Service Providers utilizing AWS Quicksight• Support user access administration for Glovia/Salesforce

Orrville, Ohio, United States

▪ Develop and analyze KPI’s for Third Party Service Providers utilizing AWS QuickSight▪ Manage Third Party Service Provider contracts and support business reviews through KPI metric analysis▪ Work cross functionally with Sales, Legal, Finance and RGM to ensure program profitability and contract compliance ▪ Assist with E&S initiatives and projects▪ Administer and negotiate North American Third-Party Service Provider contracts▪ Create and renew AFH GPO & Distributor E&S agreements (Free on loan and Leasing)▪ Create, update and store the entirety of the E&S SOP’s within SharePoint▪ Manage contract database (Conga) for Third Party Service Provider, Distributor/GPO, and Warehouse contracts▪ Support NA Third Party Service Provider sourcing and RFP process through collaboration with the JMS Procurement team▪ Supported and developed several communication platforms (via SharePoint) to distribute to E&S JMS employees and service partners▪ Support strategic cross-functional initiatives/projects including Equipment & Service (E&S), Away From Home (AFH) SBA or across the company▪ Partner with the Field Service Management team, Field Support, Field Sales, Marketing, R&D, Finance, and the National Call Center in the implementation and management of service initiatives▪ Support user access administration for AWS QuickSight

Cleveland,Oh

Build and deploy weekly newsletters via Mailchimp, while assisting in the marketing strategy and vision.Designer of quarterly print campaigns for 250+ property managers, real estate professionals and investors. Marketing materials included brochures, handbook, business card, coffee with custom company label, cookies with custom company label and a charitable letter.Creator of online sales presentations and digital marketing campaigns utilizing multiple toolsInitiate client/prospect zoom calls per quarter to help increase company brand awareness and revenue. Host and presenter of though leadership programs, while following up on leads, proposals and bids thereafter.Manager of Roth Construction’s social media pages. Recurring social content creation and sharing to over 1500 professionals via LinkedIn. Measure marketing performance and report insights on a weekly, quarterly, and annual basis to senior leadership via project management and forecasting software. Originated over one million in project sales as a business developer upon first joining the company Manage prospective projects in addition to marketing dutiesExhibited at industry trade shows, such as NOAA (2018, 2019), CAI Northern Ohio (2018, 2019) and OHCA (2019) Attend all industry-related events including BOMA, IREM, NOAA, CAI, NAIOP, ULI, SMPS, CEA, CREW, and IFMA

Cleveland/Akron, Ohio Area

Originated over $1M in sales from start date to end of 2017. Improved sales by over 200% each year from 2015 to 2017 Won and managed Marriott Key Tower furnishings project that was over $500K with K2M design Designed and implemented creative marketing campaigns using Mailchimp. Created and performed in-person and online sales presentations and proposals using Microsoft Office Suite, Autocad, Revit, and InDesign Used project management software such as Salesforce, Zoho, Smartsheet and Office 365 to manage project timelines, territories, new account development, closing strategies, lead qualification, and campaigns Prepared budgetary estimates, project proposals, bid submittals, freight quotes, punch list, and tracked product shipment.Exhibited at national industry trade shows, such as HOTEC (2017), National Restaurant Association Show (2015, 2016), BDNY (2015), High Point (2015), and ASID Regional Tradeshow (2015)

Cleveland,Ohio

33% sales improvement from 2013 project totals ($307K) compared to 2014 project totals ($410K) Managed all aspects of the furnishing sales process for clients ranging from large national companies, such as Chrysler and Fiat, to local companies, such as Omnova Solutions, Cresco Real Estate, Cleveland Indians, and Cuyahoga Community College Prepared furniture sales orders, tracked shipment of the product, checked furniture acknowledgements, coordinated install phase(s), created punch lists, and prepared warranty orders Responded to bid proposals and oversaw and signed contracts from subcontractors and construction administration. Monitored project profitability and developed financing options for clients Attended project meetings with C-level executives, architects, designers, subcontractors, contractors, and prepared meeting minutes for multi-million-dollar projects, such as Eaton World Headquarters Performed prospective client interviews, showroom tours, project presentations, and proposals using Challenger Sale Method, Microsoft Office Suite, AutoCad, Revit, and ICE software

Cleveland,Oh

Secured $600K in furniture sales over two-year period Sold specific manufacturing lines of Kimball, National, Global, HON, Carolina, SitOnIt, as well as refurbished products such as Steelcase, Herman Miller, Haworth, and Knoll (Morrison) workstations Managed all aspects of the sale, as well as order follow through, installation, and handling any service issues Assisted in the design development phase with floor plans, 2d/3d drawing in Giza Studio, finish selection, furniture, and fixture specifications Managed yearly sales objective and tracked quarterly sales forecast sheets Aggressively cold called small to midsize businesses, the A&D market, higher education, hospitality, finance, and GSA industries Communicated with clients, vendors, and performed lunch and learns

Certification, Interior Design

Activities and Societies: IDSPA, IIDA, student

Bachelors Of Science, Commerical Art,Concentration In Interior Design

Activities and Societies: Ashland University Indoor/ Outdoor Track and Field, Ashland University Art Club,Ashland University International.

General Studies

Greenock, Scotland