Director Of Instructor Partnerships & Community
CurrentAs the third hire on our Instructor team, I began as a Partnership Manager. Now, I lead this global team, driving Partnerships, engagement, and community strategy. My role encompasses building scalable communications, programs, and reporting systems. In my time here, we’ve grown our impact scale connections with over 8K premium Instructors (creators) who work with Udemy to improve lives through learning.Highlights include:*Crafting and executing on acquisition, retention, and engagement strategies; maintaining a 90%+ Partner CSAT and managing 60%+ of partnership revenue*Leveraging partner talent to deliver revenue-driving webinar series for B2B clients and incorporating client and cross-functional feedback; supported ~$20+MM ARR in 2023*Serving as a critical member of IPO tiger team: brought in 1 yr+ ahead of IPO to develop partner positioning with C-Suite; incorporated partners into IPO experience via communications and events including the Nasdaq bell ceremony*Sourcing partner feedback to guide product roadmap and key business decisions, including the launch of 30+ partner-facing products, including GenAI features, to increase revenue / improve user experience *Partnering with Data Science to build predictor of future revenue and leading cross-functional efforts to incorporate segmentation model into marketing and product infrastructure*Navigating partners through significant company changes including pre to post-IPO policies, shifting partnership focus from B2C to B2B needs, and crisis communication management
