Emily L. Email & Phone Number

San Francisco, California, Us

Program lead within Uber's escalation org. Dedicated to quality, crisis, and outage management

Mountain View, Ca, Us

𝗚𝗼𝗼𝗴𝗹𝗲 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗧𝗿𝗮𝗰𝗸 𝗥𝗲𝗰𝗼𝗿𝗱: → Promoted within a year of joining→ Consistently received 'exceeds' & 'greatly exceeds' performance reviews 𝗥𝗼𝗮𝗱𝗺𝗮𝗽 & 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴→ Organized incoming researcher requests for the engineering team. Used this input to create quarterly roadmap and goals for the engineering team→ Communicated roadmap and timeline of requests to leadership and requesting teams. → Refactor roadmap and discuss tradeoffs when urgent and unforeseen requests arose → In charge of risk mitigation, stakeholder management, and weekly communication to leadership on the status of requests𝗦𝗲𝗻𝘀𝗼𝗿 𝗣𝗮𝗿𝘀𝗶𝗻𝗴 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 → Organized the engineering efforts for sensor parsing development for smartwatches→ Prioritized tasks for the engineering team, and negotiated tradeoffs with research teams to meet deadlines 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁→ Appointed as privacy delegate reviewer to data storage architecture and provide guidance or pre-approve projects resulting in a 2-week reduction in the approval process. → Streamlined compliance processes following the Fitbit-Google acquisition for user data storage and retention. → Aligned engineering work and compliance review pipelines. → Established scalable communication channels between requesting research teams, engineers, and compliance reviewers

Mountain View, Ca, Us

𝗙𝗲𝗮𝘁𝘂𝗿𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 → Worked with Product, Engineering, UX, Legal, Privacy, Marketing, and executives to design, build, launch, and maintain over 20 new features on Google Assistant. → Worked externally with partners for partnership launches by managing assets, timelines, communications, and reviews → Scheduled and ran reviews for design, engineering, and product with legal, privacy, and leadership - ensured feedback was addressed, relayed updates regarding feedback back to leads to ensure all concerns were addressed.→ Developed quality & testing plans for each product to ensure there was a strong quality story for each feature ahead of launch.𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 → Ran reviews and creation of quarterly roadmap planning with leads. Presented and recapped key findings to leadership during product reviews→ Investigated other key long-term Assistant initiatives to ensure any relevant work to the team was captured in the roadmap→ Ensured all work streams were identified and staffed. Identified risks, stakeholders, and action plans for upcoming projects. Created project kickoffs, work trackers, and launch plans. 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 → Ran large-scale compliance initiatives for the Assistant including logging, partnerships, internal training, → Worked with legal and privacy to identify areas of concern and determine the scope→ Identified stakeholders to create a task force→ Created comprehensive notes, status updates, and project plans, drove consensus to determine exit criteria𝗤𝘂𝗮𝗹𝗶𝘁𝘆 → Program lead for Assistant Quality on Pixel Watch, created a comprehensive program to address quality concerns ahead of Pixel Watch launch. Worked with leadership, engineering, product, and design to ensure high-quality bar ahead of hardware lock date→ Mobilized 500 engineers across 8 departments to launch one of the largest and most successful Assistant-wide quality projects

Foster City, California, Us

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁→ Define scope and requirements→ Connect employees to relevant departments and subject-matter experts→ Pitch to executives and increase buy-in from leadership→ Manage milestones and timeline𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗩𝗜𝗦𝗔 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺:→ Workforce planning→ Budgeting→ Resource forecasting→ Purchasing & sourcing 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 → Managing large data sets through Excel using Excel functions, filters, Pivot Tables, etc.→ Create detailed reports in Excel through the use of macros, VBA, and Excel formulas→ Creating, searching, and analyzing databases in Microsoft Access - comfortable using SQL→ Tableau Reports

Blacksburg, Va, Us

Data analysis research that consisted of reviewing and assessing 1000+ consumer reviews of various products. From the reviews determined if products contained a defect, and if so the severity of the defect.

Armonk, New York, Ny, Us

-Created third-quarter deals tracker for UK analytics team sales. Used advanced Excel skills to facilitate automation, which reduced errors and increased efficiency. -Led the development for the third-quarter deployment model. Arranged meetings with managers of the analytics department for employee role assignment.-Analyzed and presented findings of second-quarter sales data using Watson Analytics