Senior Program Manager
CurrentProgram and Delivery Management and Scrum Master delivering various Financial, e-commerce, Utility, Retail, and Wealth management clients: • Responsible for project management activities, and business development.• Manage Program and Project delivery of multiple clients' digital transformation and e-commerce initiatives.• Collaborate with cross-functional stakeholders across the Business and deliver the prioritized scope that helps the client’s business agility.• Manage day-to-day Program/Project operations and client engagement.• Manage delivery in a globally distributed model with large internal and external teams.• Manage scope/estimates/pricing/SOW with globally distributed teams, planning, and execution.• Develop digital strategy and vision for a multi-year delivery roadmap.• Manage issues/risks with timely resolution.• Publish executive summary and status reports to the client executives/project stakeholders.• Servant Leadership - Function as Scrum Master, proactively clear impediments for the team to make progress seamlessly.• Facilitate agile ceremonies for the Agile Release Train (ART) including backlog grooming with estimation activities (story points, planning poker), scrum-of-scrums, sprint planning, daily scrum, sprint review/demo, system demo, sprint retrospective, etc.• Remove impediments that hinder the team from reaching the goals.• Generate metrics to monitor the project health (burn-down chart, sprint velocity, say/do ratio, etc.).• Set up a new high-performing team for the program and manage multiple vendors.• Manage e-commerce, MarTech, and digital transformation initiatives for multiple clients with leading platforms such as SAP Commerce Cloud, Adobe Journey Optimizer, Adobe AEM, Drupal, and Salesforce Commerce platforms. etc.